Richard Campbell
Warrior,AL
Summary
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Owner
Campbell's TNT Inc
Warrior, AL
10.2004 - Current
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Performed preventive maintenance services on vehicles such as oil changes, tire rotations, brake inspections, fluid checks and replacements.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Repaired or replaced worn or defective parts using hand tools or power tools.
- Performed routine repairs such as replacing spark plugs, changing filters and checking fluids levels.
- Reviewed work orders to determine necessary repairs and estimated cost of completion.
- Provided estimates to customers for requested repairs based on labor times and parts costs.
- Ordered parts for needed repairs from suppliers when not available in-house inventory.
- Maintained an organized workspace with adequate supplies stocked at all times.
- Provided technical assistance to technicians during complex repair jobs.
- Ensured compliance with safety regulations while performing vehicle maintenance tasks.
- Managed staff scheduling to ensure adequate coverage at all times during business hours.
- Monitored technician performance by inspecting completed jobs for quality assurance purposes.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Service Manager
Firestone Auto Care
Birmingham, AL
06.1996 - 10.2004
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Provided technical support for hardware and software issues experienced by customers.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Education
Associate of Science - Computer Science
Herzing Institute
Birmingham, AL05-1994
High School Diploma -
Hayden High School
Hayden, AL05-1992
Skills
- Administrative Oversight
- Marketing tactics
- Personal Management
- Business Management
- Labor Relations
- Budget Administration
Affiliations
- Involved in the automotive repair business for over 35 years
- Have over 20 years experience in owning and running an automotive repair shop
- Have won several awards and racing events involving automobiles
- Very knowledgeable in automotive terminology and their operating systems
Timeline
Owner
Campbell's TNT Inc
10.2004 - Current
Service Manager
Firestone Auto Care
06.1996 - 10.2004
Associate of Science - Computer Science
Herzing Institute
High School Diploma -
Hayden High School
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