Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Cannon

Apopka ,FL

Summary

Collaborative, service-oriented, intuitive professional with 30+ years of broad-ranging experience in managing high-end affairs, hospitality, and customer satisfaction. Possesses the ability to multitask, communicate effectively, evaluate team performance, skilled in assembling operational amenities, and is highly proficient in solving problems to provide necessary solutions to avoid further situational damage. Responsible to monitor and supervise team performance in delivering exceptional guest service, inspect storage areas of the organization, and utilize effective strategies to maintain/exceed financial goals in compliance with regulations, rules, federal and state laws, standard procedures. Well-driven professional equipped with exemplary interpersonal and communication skills professionally utilized to maintain and build an enriching business relationship.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Charley's Steak House
Kissimmee, FL
11.2021 - Current
  • 10M+ annual sales
  • Leads a team of 120+ team members
  • Training staff to follow restaurant procedures
  • Keeping customers happy and handling complaints
  • Organizing schedules
  • Supervising daily shift operations
  • Controlling operational costs and identifying ways to cut waste
  • Appraising staff performance
  • Interviewing/recruiting new employees
  • Interacting with guests to get feedback on product quality and service levels

Restaurant Manager

Olive Garden
Altamonte Springs, FL
04.2007 - 10.2021
  • 3m+ annual sales
  • Exceeded liquor cost expectations consistently at 18%
  • Met food costs expectations consistently at 12%
  • Developed 5+ team members to management roles
  • Opened 2 locations
  • Numerous store sales award during my tenure
  • Provided direction to the food and beverage teams ensuring clean stations and assisting all customers properly
  • Successfully reached the given financial through corroborating the budges and by controlling the expenses
  • Ensured the proper training for new members and administered routine training for current employees
  • Utilized a wide variety of cross- training methods for staff in secondary roles
  • Effectively identified and eliminated resource waste through effective monitoring and improved controls

Bar Manager

RaceRock
Orlando, FL
09.2003 - 03.2007
  • Supervise the daily operations in providing high-quality and consistent service int he bar
  • Supervised bar services for private events with more than 350 guests with a supply of alcohol worth 10K
  • Strengthened collaboration with distributors to positively support inventory replenishment and favorable cost
  • Empowered employees to solve operations challenges and professionally managed escalations and conflicts
  • Increased high guest satisfaction with excellent conflict resolution skills and employee demand coverage
  • Assigned to schedule and receive food and beverage shipments while checking delivery contents
  • Controlled the expenses through proper inventory rotations, minimizing waste by promoting and moving older products

Education

Nassau Community College
Garden City, NY

Skills

  • Kitchen Operations Management
  • Loss Prevention
  • Daily Procedures
  • Financial Goals
  • Front Desk Operations
  • Food Service Equipment
  • Inspection Skills
  • Maintenance
  • Operations
  • Sales Management
  • Meet Deadlines
  • Guest Service Requests & Orders
  • Company Standards & SOPs
  • Vendor Relations
  • Clearing & Cleaning Equipment
  • Cost Control
  • Writing Skills
  • Supervisory Skills
  • Purchasing Regulation
  • Data Forecasts
  • Menu Implementation
  • Stocks Availability
  • Excellent Communication Skills
  • Time Management Skills
  • Payroll
  • Safety & Sanitary
  • Basic Computer Skills
  • Solving Skills
  • Customer Focus & Care

Timeline

Restaurant Manager

Charley's Steak House
11.2021 - Current

Restaurant Manager

Olive Garden
04.2007 - 10.2021

Bar Manager

RaceRock
09.2003 - 03.2007

Nassau Community College
Richard Cannon