Richard Canova

• Enhanced sales and finance performance by leading team in strategic planning and execution.
• Developed training programs for improving team skills and sales techniques.
• Maintained high customer satisfaction(CSI) resolving issues promptly and effectively.
• Enhanced sales training programs, incorporating industry best practices and feedback.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales and finance associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Identified, hired and developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Organized promotional events and interacted with community to increase sales volume.

• Enhanced talent acquisition strategies by collaborating with department heads.
• Screened candidates to ensure alignment with company culture and job requirements.
• Trained sales staff to deliver exceptional customer service.
• Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and implemented comprehensive salesperson training program.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
• Organized promotional events and interacted with community to increase sales volume.

• Instituted a deal process with the deal structure to maximize gross and maintain compliance
• Maintained the JMA F&I process
• Average PVR1500.00 +
• Increased warranty and Car care penetration to50%+ PVR
• Developed and implemented F&I Set Up training for salespeople and manager that have improved all the above processes

Generated high demand for Credit Reporting, Compliance and a proprietary Automotive Predictive Analytic platform that helps dealerships identify high-quality leads, increase the volume of retail trade-ins and improve customer retention

• With AimLogic, you build long-term client relationships that expand your sales opportunities, provide better service, and help you make more informed marketing decisions
• The lead generation software enables you to anticipate your customer's needs and manage incremental sales
• Help coach, train, mentor best practices to use our solutions and cultivate new market share in the southeast
• Achieved Key Account Executive of the year,2015
• Achieved156% to goal with only one solution while newer solutions was developed

• Responsible for the servicing and cross-sales of all MB products and initiatives
• Provided exceptional customer service by satisfying the business needs of MB Clients, as well as MB Partners, and MB Financial
• Responsibilities included developing MB Financial relationships that generate loan & lease contracts and ancillary product sales
• Achieved and maintained high CSI while setting high benchmarks for service absorption

• Instituted a deal process with the deal structure to maximize gross and maintain compliance
• Improved CIT140% from an average of10 days to5 Days
• Maintained the JMA F&I Interview process
• Average PVR 2000.00 +
• Increased warranty / car care penetration to50% +PVR
• Developed and implemented F&I Set Up training for salespeople and managers that have improved all the above processes