Richard Canto
Wallingford
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 25 years of experience overseeing day-to-day activities. Decisive leader and strategic problem solver with excellent communication and planning abilities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
XPO Logistics
10.2001 - Current
- Manage daily operations of the company
- Safety Oversight
- Customer Relationship Management
- Customer Relationship Development
- Employee Development
- Budgeting and Cost Control Strategies
- Management
- Human Resources
- Task Delegation
- Technology
- Delegation
- Team Training
- Project Planning
- HR Knowledge
- Develop and implement new strategies to improve efficiency
- Train and supervise staff
- Ensure compliance with company policies and regulations
- Developed and implemented standard operating procedures to ensure efficient workflow
- Identified areas of improvement and developed strategies to increase efficiency
- Monitored staff performance and provided feedback for improvement
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress
- Maintained accurate records of employee attendance and performance reviews
- Ensured compliance with all safety regulations in the workplace
- Resolved customer complaints in a timely manner to maintain customer satisfaction
- Prepared reports on operational performance metrics and presented them to management team
- Directed employees on how to use equipment properly and safely
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had
- Assisted in the hiring process by conducting interviews and making recommendations for new hires
- Trained new employees on proper job functions and company policies and procedures
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement
- Developed strong relationships with customers through excellent customer service practices
- Trained, mentored and motivated employees to maximize team productivity
- Engaged employees to create safe, energetic work environment through feedback and recognition
- Oversaw implementation of procedures, goals and objectives within operations
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Assistant Animal Control Officer
New Haven Police Department
03.2024 - 06.2024
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Captured domestic and wild animals.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Responded to [Number] daily calls to enforce animal control regulations.
Education
High School Diploma -
Lyman Hall High School
Wallingford, CT06.1994
Skills
- Operations Management
- Logistics
- Supply Chain Management
- Team Management
- Project Management
- Process Improvement
- Budgeting
- Leadership
- Quality Assurance
- Customer Relations
- Staff Supervision
- Performance Monitoring
Accomplishments
Rewarded the Quarterly leadership award
Additional Information
I have been a member and done work with animal rescue organizations and have fostered and helped rehome close to 100 dogs, cats, and others. I have experience in caring for injured and recovering dogs and cats as well as dealing with high anxiety and behavioral issues.
References
- Tina Tremaglio, 203-623-1715, City of New Haven CT
Timeline
Assistant Animal Control Officer
New Haven Police Department
03.2024 - 06.2024
Operations Supervisor
XPO Logistics
10.2001 - Current
High School Diploma -
Lyman Hall High School
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