Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Capouch

Grand Forks,ND

Summary

Dynamic and results-driven professional with a proven track record at Lowe's, adept in technical aptitude and objection handling. Excelled in enhancing client satisfaction and fostering trust-based relationships, leading to significant business growth. Skilled in teamwork and collaboration, consistently achieved targeted recommendations through comprehensive assessments.

Outgoing Sales Representative with 28 years of experience in sales and marketing. Operates free of supervision to identify potential clients, give presentations and foster relationships yielding new, repeat and referral business. Inducing explosive growth through systematic networking, product expertise and customer service techniques.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Transitioning from environment focused on home consulting, bringing well-developed skills in client communication and project management. Extensive experience in understanding client needs and delivering customized home solutions. Seeking to leverage these transferable skills to create value in new and dynamic field.

Professional consultant with strong background in in-home services, prepared to deliver impactful results. Skilled in needs assessment, client relationship management, and customized home solutions. Team-focused, adaptable, and reliable, ensuring seamless collaboration and goal achievement. Proficient in problem-solving, effective communication, and customer satisfaction.

Overview

29
29
years of professional experience

Work History

In Home Consultant

Lowe's
01.2022 - Current
  • Maintained accurate records of client interactions and updated CRM systems accordingly for seamless communication across teams.
  • Stayed informed about industry trends and emerging technologies to provide up-to-date guidance during consultations.
  • Developed customized presentations for each consultation, highlighting relevant products and services based on clients'' needs.
  • Enhanced client satisfaction by conducting thorough in-home consultations and providing tailored solutions.
  • Identified clients'' needs through active listening and comprehensive assessments, resulting in targeted recommendations.
  • Built strong rapport with clients, fostering trust and long-term relationships.
  • Implemented time management strategies to optimize scheduling and maximize client visits per day.

Product Specialist - Exteriors

Lowe's
11.2013 - 01.2022
  • Developed lasting relationships with clients, resulting in repeat business and referrals through excellent communication skills.
  • Improved client satisfaction by creating customized sales presentations tailored to individual needs and desires.
  • Overcame objections from prospective customers by effectively addressing their concerns and highlighting the unique selling points of our offerings.
  • Conducted thorough needs assessments for each client, allowing for accurate recommendations of appropriate products and services.
  • Increased sales by consistently delivering exceptional customer service and product knowledge during in-home consultations.
  • Educated clients on the value-added benefits of our products and services, fostering trust and loyalty in the brand.
  • Ensured positive customer experiences by addressing concerns promptly, providing timely assistance and support throughout the entire sales process.

Pro Sales Specialist

Lowe"s Home Improvement
03.2008 - 11.2013
  • Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
  • Organized regular feedback sessions with clients to identify areas of improvement in product features or services offered – driving continuous innovation efforts internally.
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Pro Sales Represntative

Menards Inc. - Home Improvement
03.2003 - 03.2008
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Paramedic

Meds-1 Inc
09.1995 - 09.2007
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and basic trauma life support(BTLS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Education

No Degree - Advanced Life Support

FM Ambulance Paramedic School
Fargo, ND
05-1991

Skills

  • Deal closing
  • Objection handling
  • Written communication
  • Teamwork and collaboration
  • Problem-solving
  • Self motivation
  • Stress management
  • Decision-making

Timeline

In Home Consultant

Lowe's
01.2022 - Current

Product Specialist - Exteriors

Lowe's
11.2013 - 01.2022

Pro Sales Specialist

Lowe"s Home Improvement
03.2008 - 11.2013

Pro Sales Represntative

Menards Inc. - Home Improvement
03.2003 - 03.2008

Paramedic

Meds-1 Inc
09.1995 - 09.2007

No Degree - Advanced Life Support

FM Ambulance Paramedic School
Richard Capouch