Richard Caraballo
Waterbury,CT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Assembler
Gems sensors & controls
2021.08 - Current
- Trained other associates
- Ran test cycles and conducted quality audits to maintain accuracy and quality
- Interpreted blueprints, drawings and specifications
- Operating on more than 1 machine at once
- Must have good communication with other associates
- Math is really important, as an assembler I have to count parts, read measurements, apply the right amount of liquids
- Setting the machine up for different parts everyday
- Completed production and quality forms to document actions
- Selected, aligned and secured holding fixtures, cutting tools and attachments on machines
- Made basic measurements and math calculations relative to tolerances and dimensions
- Operated drill presses, punch presses or riveting machines to assist in assembly operation
- Placed parts on circuit boards in accordance with workmanship standards
- Assisted other employees in verifying machine setups and process outputs to specifications
- Observed equipment operations to detect malfunctions and notify supervisors of issues
- Complied with quality and safety standards, policies and procedures
- Calculated and set controls to regulate process control factors
- Maintained shop or designated area in clean and safe manner.
Customer Service Representative
Walmart
2020.03 - 2021.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Crosby High School
Waterbury, CT06.2021
Skills
- Assembly And Production
- Measuring Tools
- Mechanical Assembly Expertise
- Blueprint Interpretation
- Safety Rules and Operations Expertise
- Drilling and Tapping Skills
- Correcting Discrepancies
- Safety Regulations
Languages
Spanish
Native or Bilingual
Timeline
Assembler
Gems sensors & controls
2021.08 - Current
Customer Service Representative
Walmart
2020.03 - 2021.08
High School Diploma -
Crosby High School
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