Summary
Overview
Work History
Education
Skills
Timeline
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Richard Carpenter

Ilion

Summary

Professional with strong background in sales and client services, prepared to drive impactful results. Skilled in communication, problem-solving, and relationship management. Valued for adaptability, collaboration, and solutions-focused approach. Reliable team player who excels in fast-paced environments and meets evolving client needs effectively.

Overview

12
12
years of professional experience

Work History

Client Services Representative

Bank of America
12.2021 - Current
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Developed customized solutions for clients, addressing their unique requirements and preferences.
  • Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
  • Reduced resolution times significantly by streamlining complaint handling procedures for increased customer satisfaction levels.
  • Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.

Front Desk Specialist

Witham Family Hotels
04.2021 - 11.2021
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Assisted management with administrative tasks, improving office organization and productivity levels.
  • Contributed to sales efforts by promoting hotel services and amenities to potential customers over the phone or during in-person interactions.
  • Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.

Regional Manager

Catalyst Marketing Group LLC
11.2015 - 03.2021
  • Executed comprehensive business plans for increased market share and brand recognition.
  • Negotiated with vendors to secure beneficial terms and enhance profitability.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Senior Sales Trainer

Provisional Marketing
01.2013 - 11.2015
  • Enhanced sales skills of employees through personalized coaching sessions and hands-on workshops.
  • Championed collaboration among peers by organizing regular knowledge-sharing sessions across departments within the company.
  • Increased sales team performance by developing and implementing comprehensive training programs.
  • Boosted overall company revenue with targeted sales training initiatives tailored to specific markets.

Education

No Degree - Economics

Herkimer County Community College
Herkimer, NY

Skills

  • Client relationship building
  • Strong empathy
  • Cross-selling expertise
  • Up-selling techniques
  • Follow-up skills
  • Sales strategies
  • Account management

Timeline

Client Services Representative

Bank of America
12.2021 - Current

Front Desk Specialist

Witham Family Hotels
04.2021 - 11.2021

Regional Manager

Catalyst Marketing Group LLC
11.2015 - 03.2021

Senior Sales Trainer

Provisional Marketing
01.2013 - 11.2015

No Degree - Economics

Herkimer County Community College

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Richard Carpenter