Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
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Richard Carucci

Richard Carucci

El Paso,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

West Telemarketing
07.2005 - 12.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Armored Crewman

U.S. Army
01.1998 - 02.2004
  • Conducted inventory reports valued at over $Amount with no discrepancies.
  • Assisted with safe transport of Number vehicles for Number-man unit.
  • Verified inventory computations by comparing to physical counts of stock and investigated and adjusted discrepancies and errors.
  • Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
  • Managed promotions and personal action documents for over Number lower enlisted personnel.
  • Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.

Cashier Assistant

Kmart
06.1994 - 10.1994
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Bagged items securely to minimize breakages and reduce losses.

Education

Medical Assistant - Medical Assistant

International Business College - El Paso
El Paso, TX
10.2008

High School Diploma -

Fairfield High School
Fairfield, CA
06.1995

Skills

  • Prioritization
  • IBM Power Systems Software
  • Apple macOS
  • CRM Software
  • Time Management
  • Computer Proficiency
  • Active Listening
  • Technical Support
  • Microsoft Word
  • Order Processing

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Representative

West Telemarketing
07.2005 - 12.2006

Armored Crewman

U.S. Army
01.1998 - 02.2004

Cashier Assistant

Kmart
06.1994 - 10.1994

Medical Assistant - Medical Assistant

International Business College - El Paso

High School Diploma -

Fairfield High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Richard Carucci