Richard Casteel
Mathews
Summary
Dynamic Master Technician with extensive experience at C&C Automotive, excelling in expert diagnostics and advanced troubleshooting. Proven track record of enhancing shop efficiency and customer satisfaction through effective team leadership and continuous improvement. Adept at mentoring junior technicians while ensuring compliance with safety regulations and delivering high-quality repairs.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Master Technician
C&C Automotive
07.2024 - Current
- Assisted management with implementing new processes to improve overall shop efficiency and customer satisfaction.
- Collaborated closely with colleagues to complete complex repairs that required additional expertise or specialization in a specific area of automotive technology.
- Provided exceptional customer service, addressing client concerns promptly, professionally, and courteously at all times.
- Maintained accurate records of all repairs, parts orders, and customer interactions in the shop''s computer system for easy retrieval and documentation purposes.
- Efficiently diagnosed vehicle issues using advanced diagnostic tools, enabling quicker identification of problems and expedited repairs.
- Enhanced team collaboration by sharing technical knowledge and expertise with colleagues.
- Leveraged strong problem-solving skills to identify underlying causes of automotive issues and develop effective solutions that addressed both immediate concerns and potential future complications.
- Contributed to the development of training materials to improve skillsets across the technician team.
- Ensured compliance with all safety regulations during repair procedures, reducing workplace hazards for both employees and customers alike.
- Streamlined workflow processes for increased productivity and reduced downtime in the automotive shop.
- Consistently met or exceeded performance goals set by management for both quality of workmanship and timeliness of repairs.
- Collaborated with management to establish performance benchmarks and goals, fostering a continuous improvement mindset among the technician team.
- Continuously updated technical knowledge by attending industry workshops, trade shows, and seminars as needed.
- Improved customer satisfaction by providing accurate diagnostics and efficient repair services.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all technicians.
Master Automotive Technician
Jim Hudson Cadillac
02.2023 - 07.2024
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Reduced vehicle downtime for clients by performing timely preventive maintenance services.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
- Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Master Technician
Master Buick GMC
06.2023 - 01.2024
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
Master Technician and Service Manager
Express Oil Change And Tire Engineers
06.2014 - 01.2023
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
Master Technician
Pep Boys
06.2013 - 06.2014
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired and replaced worn and damaged components.
Master Technician
Gordon Chevrolet
06.2012 - 01.2013
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Investigated customer complaints to identify cause of malfunctions.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Master Technician
Milton Ruben Chevrolet Of Augusta
07.2010 - 06.2012
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
Master Technician
Jim Hudson Lexus Of Augusta
06.2009 - 07.2010
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Analyzed vehicle data using advanced diagnostic equipment.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Master Technician
Johnson Cadillac
01.2009 - 06.2010
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Master Technician
Master Pontiac Buick GMC
06.1999 - 12.2009
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Master Technician
Duke Buick
07.1993 - 06.1999
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Investigated customer complaints to identify cause of malfunctions.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Master Technician
Milton Ruben Chevrolet Of Augusta
04.1989 - 07.1993
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Completed customer orders and warranty services according to manufacturer specifications.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Investigated customer complaints to identify cause of malfunctions.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Education
High School Diploma -
Harlem High School
Harlem, GA05-1985
Skills
- Expert diagnostics
- Continuous improvement mindset
- Adaptive problem solving
- Strong communication skills
- Preventative maintenance planning
- Hydraulic systems
- Technical documentation mastery
- Regulatory compliance
- Advanced electrical systems
- In-depth mechanical knowledge
- Advanced troubleshooting
- Equipment installation expertise
- Team leadership experience
- Vibration analysis proficiency
- Training and mentoring experience
- Precision calibration
- Complex repair management
- Environmental health and safety awareness
- Electronics testing proficiency
- Strong work ethic
- Problem-solving
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Troubleshooting skills
- Computer diagnostics
- Drivetrain and axle installation
- System repairs
- Coolant system control
- Electrical failure repairs
- Fuel systems
- Electrical repair procedures
- Soldering skills
- Vehicle inspection
- Steering systems
- Welding and fabrication
- Vehicle inspections
- Vehicle maintenance
- Preventive Maintenance
- Quality assurance
- Electrical systems
- Calibration
- Quality assurance inspections
- Rebuilding engines
Certification
- CST - Certified Service Technician
- AST - Advanced Service Technician
- Licensed in A/C evacuation and recovery
- Attained the highest level of training with General Motors and acheived GM Worldclass Master Technicican status in 2005 and have kept it up to date.
- ASE Master certified since 1991 and have kept it up to date.
Timeline
Master Technician
C&C Automotive
07.2024 - Current
Master Technician
Master Buick GMC
06.2023 - 01.2024
Master Automotive Technician
Jim Hudson Cadillac
02.2023 - 07.2024
Master Technician and Service Manager
Express Oil Change And Tire Engineers
06.2014 - 01.2023
Master Technician
Pep Boys
06.2013 - 06.2014
Master Technician
Gordon Chevrolet
06.2012 - 01.2013
Master Technician
Milton Ruben Chevrolet Of Augusta
07.2010 - 06.2012
Master Technician
Jim Hudson Lexus Of Augusta
06.2009 - 07.2010
Master Technician
Johnson Cadillac
01.2009 - 06.2010
Master Technician
Master Pontiac Buick GMC
06.1999 - 12.2009
Master Technician
Duke Buick
07.1993 - 06.1999
Master Technician
Milton Ruben Chevrolet Of Augusta
04.1989 - 07.1993
High School Diploma -
Harlem High School
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