Richard Castellanos

Alhambra,CA

Overview

years of professional experience

Work History

Valet Attendant

Wynn Hotel

Las Vegas, NV

10.2023 - Current

Greeted the guest with friendliness upon arrival.
Handled high-value vehicles.
Communicated daily with the valet staff to ensure efficient operations.
Organized and coordinated flow of traffic in and out of the parking lot.
Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.

Estimator

Wondries Family Collision Center

Alhambra, CA

09.2020 - 09.2023

Inspect vehicles for damages, and evaluate using visual inspection.
Skilled in tools like CCC One and Mitchell.
Understanding vehicle structures, parts, and repair procedures.
Explaining repairs and costs to customers. Provide exceptional customer service and build relationships.
Familiarity with insurance claim processes and guidelines.
Keeping track of estimates, parts, schedules, and customer updates.
Able to manage multiple vehicles and repair jobs efficiently.

Server

Hillcrest Country Club

Beverly Hills, CA

03.2019 - 08.2020

Handling multiple tables, orders, and requests at once.
Clearly conveying orders to kitchen staff and responding to customers' needs.
Coordinating with hosts, bussers, and kitchen staff for smooth service.
Prioritizing tasks to keep service fast, organized, and efficient.
Quickly finding effective solutions to customers.
Monitored dining room for cleanliness and proper set-up at all times.
Assisted in training new servers.
Provided excellent customer service to ensure satisfaction.

Service Advisor, Lube Technician

El Monte Honda

El Monte, CA

08.2015 - 11.2019

Provided accurate estimates of repair costs, labor times and parts prices to customers.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Managing appointments and ensuring timely service.
Performing oil changes, fluid checks, filter replacements, and tire rotations.
Effectively communicate with technicians to ensure accurate work orders, timely updates, and smooth repair processes.
Greeting customers, and clearly explaining service needs and options.

Education

High School Diploma -

West Covina High School

West Covina, CA

03-2012

Some College (No Degree) - Digital Marketing

Google

Online Course

Skills

Digital marketing
Analytics and Reporting
Content creation, strategic planning
Customer service, communication

Multitasking, teamwork
Insurance Claims Knowledge
Estimating software CCC One, Mitchelle

Timeline