Richard Catlett
Stockton,CA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 18 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobile Security Officer
Securitas Security Services USA
06.2023 - Current
- Demonstrated adaptability in diverse settings by adjusting security strategies based on unique client needs or situational factors.
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development opportunities.
- Exhibited quick decision-making skills during high-pressure situations while maintaining composure under stress conditions.
- Reduced incidents of theft and vandalism through vigilant monitoring of assigned locations.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
Supervisor
Contemporary Services Corporation
03.2013 - 11.2019
- Training security officers on how to search patrons
- Observing patrons' actions as well as mediating problems with venue standards
- Patrolling parking lots and venue for unusual activity
- Evaluating employees and helping train them to further their training and responsibilities
- Meeting with client and event promoters to make sure events go on smoothly and effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Solicited customer feedback to identify and improve on areas of weakness.
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers.
Security Officer
Abm Security Services
03.2015 - 09.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Global security Services
02.2014 - 07.2015
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Sergeant
T.J.W. Security Services
07.2005 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Determined security budgets and identified opportunities to optimize resource utilization.
Education
ASSOCIATES DEGREE - Criminal Justice and Emergency Response
INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
Skills
- Management
- Supervising Experience
- Patrolling (10 years)
- Crew management (10 years)
- Security
- Employee Evaluation
- Surveillance
- Leadership
- Conflict management
- Customer service
Certification
- Guard Card
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mobile Security Officer
Securitas Security Services USA
06.2023 - Current
Security Officer
Abm Security Services
03.2015 - 09.2016
Security Officer
Global security Services
02.2014 - 07.2015
Supervisor
Contemporary Services Corporation
03.2013 - 11.2019
Sergeant
T.J.W. Security Services
07.2005 - 09.2012
ASSOCIATES DEGREE - Criminal Justice and Emergency Response
INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
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