Richard Cervantez
Hospitality/Banking/Sales
Alexandria,VA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Customer Service and Sales.
Overview
45
45
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver
Michael And Queta Rich Family Trust
Arlington, VA
06.2018 - 12.2021
- Assisted patient with self-administered medications.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
General Manager of Food Service
The Lake House
Lake Elsinore, CA
04.2016 - 08.2018
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
General Manager/Business Owner/Operator
Oggis Pizza And Brewing Co.
Corona, CA
09.2005 - 07.2015
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Monitored staff performance, providing final-say assessment over inquiries.
- Orchestrated positive customer experiences by overseeing every area of FOH operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Built and leveraged community relationships to drive business and maximize catering programs.
Pre Need Sales Manager
Eternal Hills Mortuary And Cemetery
Oceanside, CA
05.2002 - 07.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Identified opportunities for growth within North San Diego County territory and collaborated with sales teams to reach sales goal.
Sales Diredtor
El Camino Memorial Park And Mortuary
San Diego, CA
04.2001 - 05.2002
- Solved customer challenges by offering relevant products and services.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained extensive knowledge of company products and services.
- Upheld company policies and implemented standards fairly.
Family Service Counselor/Sales Director
El Camino Memorial Park And Mortuary
San Diego, CA
02.1998 - 05.2002
- Helped clients select caskets, markers and memorial options.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted customers with prompt and polite support in-person and via telephone.
Los Angeles Area Sales Manager/Technician-in-Training
Quality Assured, Inc.
San Marcos, CA
05.1996 - 04.1998
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Sales Associate
Circuit City Electronics
Escondido, CA
02.1993 - 07.1996
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Electrical Apprentice
Local 569
San Diego, CA
07.1988 - 04.1991
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining and connecting wire.
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Completed and checked wiring tasks through wall and floor conduits and holes accurately.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Terminated wiring and connected circuits with correct techniques.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Used various measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps to complete installations and repairs.
- Optimized work readiness with organized tools and spaces.
Credit Card Customer Service Representative/Collections Representative
California First Bank
San Diego, CA
05.1982 - 06.1988
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Bank Teller/Note Teller
California First Bank
Fallbrook, CA
02.1976 - 06.1982
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Open/Closed/Maintained Small Business Loan Notes
Education
High School Diploma -
San Marcos High School
San Marcos, CA 01.1972 - 05.1974
Skills
Contract preparation
Additional Information
Between the years 1992 and 1994 I was out of work due to a back injury and surgery. After my rehabilitation I worked at several jobs as I was unable to return to the electrical apprenticeship program per my doctor.
Timeline
Caregiver
Michael And Queta Rich Family Trust
06.2018 - 12.2021
General Manager of Food Service
The Lake House
04.2016 - 08.2018
General Manager/Business Owner/Operator
Oggis Pizza And Brewing Co.
09.2005 - 07.2015
Pre Need Sales Manager
Eternal Hills Mortuary And Cemetery
05.2002 - 07.2005
Sales Diredtor
El Camino Memorial Park And Mortuary
04.2001 - 05.2002
Family Service Counselor/Sales Director
El Camino Memorial Park And Mortuary
02.1998 - 05.2002
Los Angeles Area Sales Manager/Technician-in-Training
Quality Assured, Inc.
05.1996 - 04.1998
Sales Associate
Circuit City Electronics
02.1993 - 07.1996
Electrical Apprentice
Local 569
07.1988 - 04.1991
Credit Card Customer Service Representative/Collections Representative
California First Bank
05.1982 - 06.1988
Bank Teller/Note Teller
California First Bank
02.1976 - 06.1982
High School Diploma -
San Marcos High School
01.1972 - 05.1974
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