Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Richard Chaillou

Panama City Beach,Florida

Summary

Assistant Area Manager with a track record of enhancing productivity and managing operations effectively. Expertise in team leadership, operational management, and delivering exceptional customer service. Strong communication and problem-solving skills are essential for achieving successful outcomes in dynamic environments. Focused on team cohesion and strategic planning to drive business success.

Overview

17
17
years of professional experience

Work History

Assistant Area Manager

AvantStay
Panama City Beach, FL
07.2024 - Current
  • Resolved customer complaints swiftly, ensuring high satisfaction rates.
  • Established effective communication channels among area managers, district managers, and corporate headquarters.
  • Collaborated with various departments to resolve operational issues within market operations.
  • Built relationships with vendors, negotiating cost-saving opportunities when feasible.
  • Maintained professionalism in stressful situations, effectively diffusing tense circumstances.
  • Provided leadership and mentoring to newly hired employees on company programs.

General Manager

Vacay Stat Property Mangement
Panama City Beach, FL
04.2022 - 07.2024
  • Recruited and hired qualified staff for open positions to enhance team capabilities.
  • Conducted employee evaluations to deliver constructive feedback and recognize exemplary performance.
  • Trained employees on duties, policies, and procedures to ensure compliance and efficiency.
  • Managed daily operations, including budgeting, staffing, scheduling, inventory control, and sales.
  • Designed sales and service strategies that improved revenue generation and customer retention.
  • Developed effective business strategies, systems, and procedures to boost operational performance.
  • Maintained vendor relationships to secure optimal pricing on supplies and materials.
  • Supervised employees by providing clear planning, assignments, and direction.

General Manager of Operations

Florida Electric and Solar
Panama City Beach, FL
03.2022 - 03.2023
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Engaged with existing and potential clients to gain insight into needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired, and trained new staff members according to organizational standards.

Owner/Operator

Sea Breeze Small Engine
Panama City Beach, FL
04.2018 - 03.2021
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Produced detailed reports on key performance indicators for internal review purposes.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Owner/Operator

Landscapes By The C
Panama City Beach, FL
02.2011 - 03.2021
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Develop and implement strategic plans to grow the business and increase profitability, including identifying new market opportunities and developing relationships with potential clients and partners.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

General Manager

Red Lobster Restaurant
Panama City, FL
01.2008 - 02.2016
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Managed overall operations of Red Lobster restaurant
  • Oversaw staff scheduling and training
  • Ensured compliance with health and safety regulations
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Monitored financial performance and implemented cost-saving measures
  • Collaborated with suppliers to maintain inventory levels and quality standards
  • Led a team of employees to achieve sales targets and improve productivity

Skills

  • Supervision and training
  • Administrative skills
  • Staff motivation
  • Performance improvement
  • Interpersonal skills
  • Negotiation skills
  • Client account management
  • Communication skills
  • Customer relations
  • Department operations management
  • Risk management
  • Operations management
  • Customer service
  • Vendor negotiation
  • Operational management
  • Staff training
  • Inventory control
  • Team leadership
  • Conflict resolution
  • Process improvement
  • Client engagement
  • Training and mentoring
  • Inventory management
  • Coaching and mentoring
  • Customer relationship management (CRM)
  • Multitasking and organization
  • Employee evaluations
  • Recruitment and hiring

Affiliations

  • Coach my son's sports teams.
  • Volunteer at the local elementary school

Timeline

Assistant Area Manager

AvantStay
07.2024 - Current

General Manager

Vacay Stat Property Mangement
04.2022 - 07.2024

General Manager of Operations

Florida Electric and Solar
03.2022 - 03.2023

Owner/Operator

Sea Breeze Small Engine
04.2018 - 03.2021

Owner/Operator

Landscapes By The C
02.2011 - 03.2021

General Manager

Red Lobster Restaurant
01.2008 - 02.2016

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Richard Chaillou