Richard Chavez
Desktop Support Engineer
Albuquerque,NM
Summary
Professionally trained Technician experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems,Data Center operations and support,and break fix of enterprise level equipment as well as end user machines, (workstations, laptops, and desktops, as well as Point of Sale Systems. and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
Desktop Support Engineer
Hemmersbach
Albuquerque, NM
10.2021 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Rack and stack server equipment
- Verification of server status after successful install
- Configured servers and computers for MOB (moment of birth) to ensure they reached a fully functional state
- Printer support
- entry level network support and router/switch configuration
Data Center Helper
MILESTONE TECHNOLOGIES INC
Albuquerque, NM
09.2021 - 10.2021
- Dressed and labeled cables for easy identification and traceability.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Entered device locations and cable connections into database.
Non Emengercy Medical Transit Driver
WeCare
Albuquerque, NM
01.2019 - 04.2020
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Drove -passenger shuttle bus to and from terminal.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from their appointments.
- drove wheelchair accessible bus
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Followed company policies and procedures and maintained compliance with standards.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Aided passengers with disabilities or special needs.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Inspected bus for any mechanical issues before departure.
- Inventoried bus emergency and first aid supplies and equipment.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Updated and maintained accurate trip logs and records.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Diffused potential passenger disputes with fairness and professionalism.
- Assisted passengers with inquiries and requests during trips.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
Education
High School Diploma -
The Learning Community Charter School
Albuquerque 04.2012 - 04.2012
Skills
Remote Diagnostics
Application installations
Windows Operating System
Local Area Networking
Software diagnosis
Technical issues analysis
Technical documents comprehension
Mac systems
Desktop support
Customer service expert
Critical Thinking
Multitasking Abilities
Hardware and software installation
Quality assurance
Problem-Solving
Failure resolution
Mobile device management
Component installation
Excellent Communication
Written Communication
Planning and Coordination
Staff assistance
Maintenance and Repair
Self-Motivated
Dependable and Responsible
Active Listening
Teamwork and Collaboration
Data analysis
Staff education and training
Mac OS Operating System
Linux Environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Desktop Support Engineer
Hemmersbach
10.2021 - Current
Data Center Helper
MILESTONE TECHNOLOGIES INC
09.2021 - 10.2021
Non Emengercy Medical Transit Driver
WeCare
01.2019 - 04.2020
High School Diploma -
The Learning Community Charter School
04.2012 - 04.2012