RIchard Cheeseman
Seneca,MO
Summary
Dynamic professional with a proven track record of exceeding productivity goals at Amazon through expert order picking and barcode scanner proficiency. Excelled in customer service roles, enhancing client satisfaction by resolving technical issues and building strong relationships. Skilled in warehouse safety and packing accuracy, with a knack for innovative sales strategies, achieving top-tier service delivery and efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Picker
Amazon
10.2023 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Assisted in reducing product damage through careful handling of items during the picking process.
Technical Support Representative
Asurion
04.2021 - 12.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Sales Associate
Enterprise Holdings
03.2018 - 02.2019
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Care Coordinator
One Call Medical
03.2018 - 02.2019
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Booking Agent
Expedia Group
03.2015 - 02.2018
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Sales Representative
Branson Travel Group
06.2011 - 02.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
No Degree - Business Administration
OTC
Springfield, MONo Degree - Business Information Systems
Missouri State University
Springfield, MOSkills
- Order Picking
- Barcode Scanners
- Order Preparation
- Warehouse Safety
- Packing Accuracy
- Safety Protocols
Timeline
Picker
Amazon
10.2023 - Current
Technical Support Representative
Asurion
04.2021 - 12.2022
Sales Associate
Enterprise Holdings
03.2018 - 02.2019
Care Coordinator
One Call Medical
03.2018 - 02.2019
Booking Agent
Expedia Group
03.2015 - 02.2018
Sales Representative
Branson Travel Group
06.2011 - 02.2015
No Degree - Business Administration
OTC
No Degree - Business Information Systems
Missouri State University
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