Summary
Overview
Work History
Education
Skills
Websites
Technical Acumen
Timeline
Richard Chia

Richard Chia

Greensboro,NC

Summary

Experienced DevOps Engineer with a strong aptitude for critical thinking and a deep grasp of high availability architecture and principles. A dedicated professional driven by purpose, known for seamlessly transitioning between effective teamwork and independent contributions.

Overview

12
12
years of professional experience

Work History

DevOps Engineer

Cisco
Remote Contract
12.2022 - 08.2023


  • Collaborated extensively with both direct team members and cross-functional teams to replace outdated applications with modern, efficient solutions
  • Steered the planning and execution of comprehensive security strategies throughout the DevOps pipeline, ensuring the safe and secure delivery of applications.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Implemented best practices to protect data and assets.
  • Collaborated with team to analyze system solutions based on client requirements.
  • Used insight into user needs and requirements to quickly reach development prototyping stage.
  • Built automation tools and applications to deploy next-generation platforms.
  • Teamed with business analysts to deliver high-availability solutions for mission-critical applications.

DevOps Engineer

Optum
Remote Contract
07.2022 - 12.2022
  • Implemented comprehensive security controls, including access control, data encryption, and network security
  • Managed GitHub repositories with ease, handling everything from branches to migration to GitHub Enterprise
  • Created clear and helpful documentation for a smooth shift from RDS to serverless v2
  • Took the lead in teaching colleagues about web security and played a role in responding to security issues.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Researched and identified new technologies to use in agile development environment.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
  • Documented project design for reference and future use cases.
  • Collaborated closely with product development teams and other stakeholders.

Electrical Engineer

Raytheon Technologies
Tucson, AZ
11.2020 - 06.2022
  • Designed, analyzed, and simulated cutting-edge defense technologies, with a primary focus on enhancing equipment reliability
  • Collaborated closely with cross-functional teams to integrate electrical components, optimizing system performance and reliability
  • Developed comprehensive documentation to ensure compliance with rigorous industry standards and regulations
  • Conducted simulations leading to a 15% optimization of electrical system performance, emphasizing reliability.
  • Proposed electrical product and system modifications to improve quality and efficiency.
  • Evaluated power needs for various systems.
  • Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
  • Evaluated electrical installations and systems to isolate faults and implement corrective actions.
  • Used established formulae to calculate current loads and short circuit currents.
  • Verified viability and compliance for systems and circuits.

Cloud Engineer/Junior System Administrator

NCAT IT Department
Greensboro, NC
02.2018 - 11.2020
  • Blending freelancing insights, I provided seamless system support, curbing downtime and ensuring uninterrupted operations
  • Leveraged freelancing expertise to optimize AWS using Terraform, CloudFormation, and Jenkins for efficient deployment
  • Employed advanced system admin skills to lead scalable cloud architecture design for diverse web apps
  • Collaborated effectively with dev teams, integrating applications smoothly and leveraging prior freelance experience
  • Strengthened cloud security via robust measures like IAM policies, WAF, and security groups, driven by freelancing proficiency
  • Showcased adept Linux systems admin, honed during freelancing, ensuring top performance and availability
  • Managed user accounts, permissions, and access adeptly, consolidating systems admin expertise
  • I seamlessly integrated freelancing wisdom to elevate the NCAT IT Department's performance, demonstrating a potent blend of experience and innovation.
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
  • Understood client needs and objectives by conducting proactive customer and data analysis.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Electrical Engineer Intern

Bridgestone America
Wilson, NC
05.2018 - 08.2018
  • Translated theoretical knowledge into practical solutions by collaborating on the implementation of automation strategies for manufacturing processes
  • Troubleshot and maintained complex electrical systems, swiftly identifying, and resolving issues to minimize downtime
  • Conducted hands-on tests and simulations, resulting in a notable 20% production efficiency improvement through refined control algorithms
  • Led enhancements to the equipment onboarding process to ensure operational readiness, streamline operations, and improve efficiency
  • Actively contributed to the upgrade of PLC-based control systems, enhancing system reliability and responsiveness
  • Quantifiable achievement: Reduced system response time by 25% through PLC control system upgrade.
  • Completed functional analysis and root cause tests.
  • Performed research into topics such as Industry 4.0 in support of senior engineering staff needs.
  • Established construction, manufacturing and installation requirements.
  • Collected, organized and modeled data to coordinate reports.
  • Inspected, adjusted and upgraded system programs.
  • Analyzed and documented test results to comply with industry standards.
  • Prepared detailed reports on electrical systems and components for project review.
  • Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.

Freelance IT Consultant

Self-employeed
Greensboro, NC
01.2012 - 01.2017
  • Diagnosed and resolved hardware, software, and network issues for diverse clients, minimizing downtime
  • Installed and configured OS, software, and network devices to improve system performance
  • Designed and implemented customized small-scale network solutions for enhanced productivity
  • Conducted precise Cat5 cable splicing, optimizing home network data transmission
  • Advised on cost-effective technology upgrades to strategically enhance clients' IT setups
  • Provided prompt on-site and remote technical support, ensuring seamless operations
  • Collaborated directly with clients, tailoring IT solutions to their unique needs
  • Managed projects, guaranteeing timely service delivery and exceeding expectations
  • Cultivated strong client relationships through effective communication and service excellence.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Created service level agreement for IT operational functions and help desk operations.
  • Developed clear specifications for project plans using customer requirements.
  • Inspected equipment, assessed functionality and optimized controls.

Education

AWS Certified Solutions Architect – Associate

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AWS Certified DevOps Engineer – Professional

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Lean Six Sigma Green Belt (LSSGB)

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IEEE Member

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Scrum master

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Bachelor of Science: Electrical and Computer Engineering - undefined

NC A&T State University, Greensboro, NC
01.2020

Associates of Applied Science: Mechatronics Engineering Technology - undefined

Guilford Technical Community College, Jamestown, NC
01.2016

Skills

  • Cloud Computing (AWS, Azure)
  • DevOps Methodologies and Tools
  • Infrastructure Provisioning
  • Kubernetes (K8s)
  • Linux Administration
  • Cloud Architecture Design & Implementation
  • Scripting & Automation (Python, Bash)
  • AWS Technologies & Deployment
  • Web Application Firewall Management
  • Network Troubleshooting
  • Configuration Management
  • Communication & Collaboration
  • Automation strategy implementation
  • Troubleshooting complex electrical systems
  • Issue identification and resolution
  • Hands-on testing and simulations
  • Control algorithm refinement
  • Process enhancement
  • Equipment onboarding process improvement
  • PLC-based control system upgrade
  • System reliability enhancement
  • System responsiveness improvement
  • Version Control Systems
  • Task Prioritization
  • DevOps Principles
  • Platform Evaluation
  • DevOps Systems
  • Configuration and Management

Technical Acumen

  • Cloud Orchestration/Automation: AWS CloudFormation, Terraform, Docker, Kubernetes, Jenkins
  • AWS Security: AWS Security Hub, AWS Guard Duty, AWS Shield, AWS Firewall Manager
  • Governance and Compliance: AWS Config Rules, AWS Control Tower, AWS Trusted Advisor
  • Network: VPC, IGW, NGW, Route 53
  • Data Protection: AWS KMS, Snapshot Lifecycle Manager
  • Image and Patch: AWS SSM Patch Manager
  • AWS Platform: AWS Lambda, AWS Systems Manager, S3, EC2, RDS, CloudWatch
  • Programming Languages: Python, Bash
  • Software: Jenkins, Prometheus, Grafana, Nginx
  • Others: Project management, Agile Management, Design thinking, WordPress

Timeline

DevOps Engineer - Cisco
12.2022 - 08.2023
DevOps Engineer - Optum
07.2022 - 12.2022
Electrical Engineer - Raytheon Technologies
11.2020 - 06.2022
Electrical Engineer Intern - Bridgestone America
05.2018 - 08.2018
Cloud Engineer/Junior System Administrator - NCAT IT Department
02.2018 - 11.2020
Freelance IT Consultant - Self-employeed
01.2012 - 01.2017
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NC A&T State University - Bachelor of Science: Electrical and Computer Engineering,
Guilford Technical Community College - Associates of Applied Science: Mechatronics Engineering Technology,

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Richard Chia