Richard Christensen

• Managed, coordinated and oversaw every aspect of event planning, sales, booking, and orchestrating every detail of multiple events for 400 person capacity luxurious banquet hall with three separate banquet rooms and 5 star menu.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
• Corresponded with clients to answer questions and resolve issues.
• Established working relationships with clients by organizing various events.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

Premier tapestry, modern 96 room boutique Midtown Manhattan hotel catering to high end, discerning international travelers.

• Coordinated monthly budgets, managed profit and loss and consistently reached desired margin goals.
• Received glowing reviews and acknowledgement for exemplary gifts in customer service and team building. Fostered close knit , upbeat connections to both guests and team members with creative, problem solving, attentive approach.
• Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.

150 room fast paced hotel attracting tourists and business clientele.

• Mentored all new employees lending guidance and tutelage in creating optimal guest experience and welcoming front desk atmosphere.
• Directed all day-to-day operations, managing customer complaints, rectifying issues, and prioritizing customer satisfaction.
• Increased annual profits by streamline processes and improving staff knowledge and optimal procedures.

232 room bustling hotel in the heart of Manhattan, one block away from Empire State Building.

• Demonstrated and embodied extraordinary customer service skills, providing new employees with model to emulate.
• Enhanced overall operations by working with team members and guest to find positive, workable solutions, emphasizing customer satisfaction.

A full service 450 guest rooms and sites luxury hotel servicing 300,000 yearly.

• Directing of all front desk related tasks and supervising, training, and coaching team of 25.
• Functioned as MOB overseeing every department, all hotel operations and 300 employees of corporate and event driven hotel in highly commercial area resolving guest issues and all manner of complicated hotel concerns with calm, expertise, and positivity drawing for decades of hospitality experience.
• Exhibiting flexibility and sensitivity with multi cultural, religious, and diverse ethnic clientele while understanding and accommodating their specific needs and traditions.
• Working closely with sales and catering in all facets of event operations. Coordinating up to 10 simultaneous weddings and events in peak season, exceeding guests expectations.

A 230 room full service luxury hotel featuring two large ballrooms and active conference schedule.

• Pre-shifting and leading GSA, bell, and valet staff to prepare for daily expectations.
• Providing award winning customer service and exemplary hotel experience.

Upscale, metropolitan restaurant, 10 story condominium hosting events exceeding 500 guests.

• Servicing all aspects of banquet, food and beverage activities.
• Managing and supervising 50 team members in executing timely valet services,
• Organizing schedules and staffing, and training for two separate high volume properties.

Deluxe 36 room vacation hotel catering to families.

• Ensured every guest attention driven, custom experience in creating ultimate vacation memories. .
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.