Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Richard Claar

San Francisco,CA

Summary

Resourceful and detail-oriented professional with 7+ years of experience in customer service management and nonprofit development support. Proven track record in high-volume communication, donor relations, executive support, and CRM/database administration. Adept at juggling competing priorities, managing complex schedules, organizing events, and building efficient systems to support organizational goals. Recognized for proactive problem-solving, discretion with sensitive information, and delivering polished, executive-level support. Now seeking to leverage administrative, coordination, and relationship management expertise in a dynamic Executive Assistant role.

Overview

13
13
years of professional experience

Work History

Database and Development Associate

San Francisco Gay Men's Chorus
San Francisco, CA
01.2024 - Current
  • Manage donor database (Patron Manager/Salesforce), ensuring accurate entry, updates, and reconciliation of donations, and donor details.
  • Process and organize all incoming gifts and documentation from multiple platforms.
  • Provide administrative support to executive leadership and Board of Directors, including scheduling, correspondence, donor research, and database logging.
  • Coordinate logistics for fundraising events and Development Committee meetings, including RSVP tracking, materials preparation, and vendor coordination.
  • Draft and distribute donor acknowledgment letters and email campaigns using Mailchimp.
  • Train staff on Patron Manager functions and document internal processes for onboarding and system upgrades.
  • Liaise with finance for reconciliations and provide support for annual audits.

Ticketing Operations Associate

BroadwaySF
San Francisco, CA
05.2023 - Current
  • Build, proof, and update events in AudienceView
  • Assist with tasks such as event builds and on-sales, troubleshooting, pre-sale link creation, pricing updates, and promo code creation
  • Produce daily sales reports across ATG's three San Francisco venues to be sent to stakeholders for each production
  • Collaborate with teams across various time zones including New York and London
  • Provide initial support for all IT problems and escalate when necessary
  • Provide in-person support for box office teams during off-site events

Manager, Audience Services

BroadwaySF
San Francisco, CA
02.2017 - 05.2023
  • Monitor department work productivity, report on trends, recommend and implement changes to continually improve work productivity
  • Observe and evaluate team members' performances. Complete performance reviews and individual training, improvement, and development plans.
  • Encourage and faciltate growth opportunities for staff
  • Create canned responses for frequently asked questions via FreshWorks
  • Triage Memberships and Member Exchange inboxes; frequently triage emails in other email inboxes (Tickets, Feedback).
  • Monitor and evaluate customer service performance. Identify operational issues and process improvements, implement strategies to improve performance
  • Provide customer service to subscribers by way of ticket sales, ticket exchanges, and seat assignments for subscribers through various sales channels including phone, email, and chat
  • Motivate and develop associates with innovative recognition techniques to ensure individual and team performance expectations are met
  • Evaluate the quality of Customer Service Associates' calls from customers; provide feedback to representatives on strengths and areas for improvement
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Work with System Administrator to resolve AudienceView bugs
  • Assist in the building of events, promotions, ADA accommodations/holds within AudienceView
  • Liase with many other departments within the theater including, but not limited to, Marketing, Operations, Food and Beverage
  • Create/update policies and procedures and communicate all changes with call center representatives
  • Create daily and monthly work schedules
  • Manage both in person and remote call center support staff

Personal Assistant

San Diego City College
San Diego, CA
01.2012 - 07.2015
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Organized and managed complex calendar of appointments and meetings.

Education

Bachelor of Arts - Theater Arts

San Francisco State University
San Francisco, CA
05.2017

Associate of Arts - Visual And Performing Arts

San Diego City College
San Diego, CA
06.2015

Skills

  • 8x8 Analytics
  • ABI/Mastermind
  • AudienceView
  • BroadwaySF Member Seating
  • Calendar Management
  • Call center management
  • Cash handling
  • Customer support
  • Email
  • Filing
  • Mail
  • MS Office
  • Performance reviews
  • Problem resolution
  • Phone
  • Salesforce
  • Staff Scheduling
  • Ticket/Memberships Sales
  • Travel Management

Timeline

Database and Development Associate

San Francisco Gay Men's Chorus
01.2024 - Current

Ticketing Operations Associate

BroadwaySF
05.2023 - Current

Manager, Audience Services

BroadwaySF
02.2017 - 05.2023

Personal Assistant

San Diego City College
01.2012 - 07.2015

Bachelor of Arts - Theater Arts

San Francisco State University

Associate of Arts - Visual And Performing Arts

San Diego City College

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Richard Claar