Richard Clarke
Tomball,TX
Summary
Friendly and detail-oriented restaurant server with 12 + years of experience providing exceptional customer service in fast-paced dining environments. Skilled in handling high-pressure situations, multitasking, and ensuring guest satisfaction. Adept at upselling menu items, maintaining cleanliness, and fostering repeat business through memorable dining experiences.
Overview
33
33
years of professional experience
Work History
Server
CARRABBA’S Kirby
Houston, TX
06.2019 - 01.2022
- Greeting Guests: Warmly welcome guests upon arrival and escort them to their table
- Knowledge of Menu: Thoroughly understand the menu, including ingredients, preparation methods, and pairing recommendations (e.g., wine or cocktails)
- Personalized Service: Anticipate guests’ needs and preferences, offering tailored suggestions and solutions
- Table Maintenance: Maintain a clean and organized table throughout the meal, from setting it up to clearing plates seamlessly
- Taking Orders: Accurately take and relay orders to the kitchen while accommodating dietary restrictions or special requests
- Serving Food and Drinks: Deliver dishes and beverages with precision, ensuring proper presentation and timing
- Upselling: Suggest premium dishes, wine pairings, or upgrades that enhance the dining experience
- Problem Resolution: Handle any issues or complaints with poise, aiming for a positive resolution
- Professionalism: Impeccable grooming, politeness, and discretion
- Product Knowledge: Expertise in fine dining, wine, and food presentation standards
- Communication: Clear, engaging, and confident in interactions with guests and colleagues
- Efficiency and Multitasking: Handle multiple tables while ensuring every guest feels valued
- Adaptability: Adjust to the dynamic nature of fine dining service
- Familiarity with fine dining etiquette and service styles (e.g., French or silver service)
- Collaborating with other staff, such as sommeliers, chefs, and managers, to provide a seamless experience
- Staying calm and composed during high-pressure moments
Server
PAPPA’S STEAK HOUSE Westheimer
Houston, TX
03.2010 - 05.2013
- Greeting Guests: Warmly welcome guests upon arrival and escort them to their table
- Knowledge of Menu: Thoroughly understand the menu, including ingredients, preparation methods, and pairing recommendations (e.g., wine or cocktails)
- Personalized Service: Anticipate guests’ needs and preferences, offering tailored suggestions and solutions
- Table Maintenance: Maintain a clean and organized table throughout the meal, from setting it up to clearing plates seamlessly
- Taking Orders: Accurately take and relay orders to the kitchen while accommodating dietary restrictions or special requests
- Serving Food and Drinks: Deliver dishes and beverages with precision, ensuring proper presentation and timing
- Upselling: Suggest premium dishes, wine pairings, or upgrades that enhance the dining experience
- Problem Resolution: Handle any issues or complaints with poise, aiming for a positive resolution
- Professionalism: Impeccable grooming, politeness, and discretion
- Product Knowledge: Expertise in fine dining, wine, and food presentation standards
- Communication: Clear, engaging, and confident in interactions with guests and colleagues
- Efficiency and Multitasking: Handle multiple tables while ensuring every guest feels valued
- Adaptability: Adjust to the dynamic nature of fine dining service
- Familiarity with fine dining etiquette and service styles (e.g., French or silver service)
- Collaborating with other staff, such as sommeliers, chefs, and managers, to provide a seamless experience
- Staying calm and composed during high-pressure moments
Server
CAFÉ ANNIE Westheimer
01.1989 - 01.2004
- Greeting Guests: Warmly welcome guests upon arrival and escort them to their table
- Knowledge of Menu: Thoroughly understand the menu, including ingredients, preparation methods, and pairing recommendations (e.g., wine or cocktails)
- Personalized Service: Anticipate guests’ needs and preferences, offering tailored suggestions and solutions
- Table Maintenance: Maintain a clean and organized table throughout the meal, from setting it up to clearing plates seamlessly
- Taking Orders: Accurately take and relay orders to the kitchen while accommodating dietary restrictions or special requests
- Serving Food and Drinks: Deliver dishes and beverages with precision, ensuring proper presentation and timing
- Upselling: Suggest premium dishes, wine pairings, or upgrades that enhance the dining experience
- Problem Resolution: Handle any issues or complaints with poise, aiming for a positive resolution
- Professionalism: Impeccable grooming, politeness, and discretion
- Product Knowledge: Expertise in fine dining, wine, and food presentation standards
- Communication: Clear, engaging, and confident in interactions with guests and colleagues
- Efficiency and Multitasking: Handle multiple tables while ensuring every guest feels valued
- Adaptability: Adjust to the dynamic nature of fine dining service
- Familiarity with fine dining etiquette and service styles (e.g., French or silver service)
- Collaborating with other staff, such as sommeliers, chefs, and managers, to provide a seamless experience
- Staying calm and composed during high-pressure moments
Skills
- Customer service excellence
- Point of sale (POS) systems
- Food safety and handling
- Upselling and cross-selling techniques
- Team collaboration
- Problem resolution
- Menu presentation
- Wine pairings
Additional Information
Flexible schedule, including evenings, weekends, and holidays., Passionate about creating memorable dining experiences that keep guests coming back.
Timeline
Server
CARRABBA’S Kirby
06.2019 - 01.2022
Server
PAPPA’S STEAK HOUSE Westheimer
03.2010 - 05.2013
Server
CAFÉ ANNIE Westheimer
01.1989 - 01.2004
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