Summary
Overview
Work History
Education
Skills
Timeline
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Richard Clarke

Richard Clarke

Silver Spring,MD

Summary

Dynamic leader with a proven track record at Target, enhancing operational efficiency and fostering teamwork. Excelled in food and beverage operations, driving sales growth, and mastering customer service. Known for building lasting relationships and adept at waste reduction, I bring a blend of hard and soft skills to achieve and surpass goals.

Overview

7
7
years of professional experience

Work History

Food and Beverage Team Leader

Target
08.2024 - Current
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Managed food and beverage team members and drove daily goals.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for sales floor and backroom areas.
  • Partnered with multiple vendors on regular basis to fill product and create orders

Closing Team Lead

Target
05.2023 - 07.2024
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed a large team until the closing of the store and made sure each team member got to their cars safely
  • Perimeter checks of the building at the end of each night.
  • Collaborating with local law enforcement when situations would arise.

Technical Specialist

Target
05.2018 - 07.2023
  • Completed troubleshooting and diagnostics on company resources.
  • Assessed business requirements to create focused solutions.
  • Met weekly goals and completed sale planners and revisions in a timely manner.
  • Resolved customer personal tech issues on a regular basis.
  • Educate guests on the newest movie/music/game/tech.

Account Executive

Colonial Life
03.2023 - 05.2023
  • Recorded accurate and efficient records in customer database.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Associate - Criminal Justice

Sinclair Community College
Dayton, OH
05.2019

Diploma -

Lebanon High School
Lebanon, OH
05.2011

Skills

  • Waste reduction
  • Food safety compliance
  • Food presentation
  • Sales growth
  • Food and beverage operations
  • Ordering supplies
  • Hiring and onboarding
  • Goal setting
  • Customer service
  • Teamwork
  • Opening and closing procedures
  • Safety training
  • Relationship building
  • Operational efficiency
  • Excellent communication
  • Work schedule creation
  • Team leadership

Timeline

Food and Beverage Team Leader

Target
08.2024 - Current

Closing Team Lead

Target
05.2023 - 07.2024

Account Executive

Colonial Life
03.2023 - 05.2023

Technical Specialist

Target
05.2018 - 07.2023

Associate - Criminal Justice

Sinclair Community College

Diploma -

Lebanon High School

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Richard Clarke