Summary
Overview
Work History
Education
Skills
Timeline
Technologysummary
Technologysummary
CustomerServiceRepresentative
Richard Clemons

Richard Clemons

Cleveland,Ohio

Summary

Highly skilled and confident IT professional with strong leadership abilities and a talent for effectively communicating complex technical issues to non-technical individuals. With 15 years of experience in computer programming, I have successfully designed, coded, tested, and implemented intricate computer programs across various operational and system environments. Whether working independently or as part of a team, I consistently excel while building genuine relationships with different departments, including operations, end users' groups, upper management, and external vendors. Throughout my career, I have received accolades for innovative thinking, problem-solving abilities, technical expertise, dedication to my responsibilities, and exceptional written and verbal communication skills.

Overview

31
31
years of professional experience

Work History

Batch Scheduler

Lawinger Consulting, Inc
04.2023 - 09.2023
  • Analyze application changes and implementation requests in order to schedule implementation of those requests into the IT Operations productive environment
  • Provide analytical analysis in setting up new applications, including site testing
  • Workflow analysis: application impact analysis of having dbms down
  • Ability to read schedules and analyze what changes could impact schedules
  • Ability to follow critical application job flows; to include multi-platform applications
  • Review syslists and successfully navigate through to find error and system dump information
  • Able to restore syslists
  • Storage management: understand principles, standards, data migration/backups
  • Planning year end processes jointly with IT Applications/Tech Services
  • Risk assessment on proposed changes – understanding multi-platform applications & the data flow
  • NFT process: understanding of file transfer process
  • Project management skills Perform centralized application control responsibilities including: Productive scheduling through CA7 or TWS, provide accurate and current job flow information
  • Ability to respond to new & rapidly changing applications
  • Manage business critical applications
  • Provide up-to-date flowcharts of batch schedules, establish testing schedules, create new schedules, use support tools to navigate through logs in problem analysis
  • Storage Mgmt – understanding of why the different management classes & dasd criteria
  • DBMS ability to perform dbms commands to manipulate resources
  • Perform program updates
  • Lead cross-matrix problem meetings
  • File transfer knowledge, including BCF, EDDE, FTP, IP Works with the application developers in creating job schedules, to best fit the application requirements
  • Technical and analytical application problem and change implementation support procedures regarding library maintenance, JCL updates and cancellations of application processing
  • Work with Operations staff and other areas of Infrastructure to: Create, close, and escalate trouble tickets when warranted
  • Assist clients, helplines, and technical staff in problem identification/coordination.

I.T. Support

DevCare Solutions Ltd
03.2023 - 08.2023
  • Responsible for overseeing the daily IT activities at assigned site including break fix tickets and project work, which included re-imaging workstations, as well as software troubleshooting windows operating system, antivirus, and Microsoft Office 2019 and Office 365 issues
  • Provided basic hardware troubleshooting including but not limited to workstations, printers, document scanners
  • Resolved interface issues between workstation and Clevertouch Interactive intelligent touch screen panel
  • Executed Interactive Device provisioning process for laptop, workstations as well as Chromebooks
  • Verified that all devices were connect to the correct domain
  • Installed and or configured Network printers on to the proper domains
  • Documented resolved problem and change request using Foot Print ticketing system
  • Worked efficiently as technical team lead at all assigned locations.

Independent Technology Consultant

C.T.S
09.2021 - 02.2023
  • Designed developed installed and supported network computer system for Knights of Columbus local 733
  • Designed, developed, tested, and implemented a custom order tracking and invoice system utilizing VB.NET
  • Installed and then converted old data into Quick books 2015 for small business
  • Converted mainframe Cobol/DB2 program’s to VB / PHP programs for National City Bank
  • Resolved network issues, repaired workstations and imaged new servers for several customers
  • Determine scope of customer issue in an effective and professional manner
  • Properly document all customer interactions
  • Maintain high level of customer satisfaction with focus on first call resolution.

I.T. Support

JW Affinity
06.2021 - 09.2021
  • Responsible for overseeing the daily IT activities at assigned site including break fix tickets and project work, which included re-imaging workstations, as well as software troubleshooting windows operating system, antivirus, and Microsoft Office 2019 and Office 365 issues
  • Provided basic hardware troubleshooting including but not limited to workstations, printers, document scanners
  • Resolved interface issues between workstation and Clevertouch Interactive intelligent touch screen panel
  • Executed Interactive Device provisioning process for laptop, workstations as well as Chromebooks
  • Verified that all devices were connect to the correct domain
  • Installed and or configured Network printers on to the proper domains
  • Documented resolved problem and change request using FootPrint ticketing system
  • Worked efficiently as technical team lead at all assigned locations.

IT Help Desk/Technical Support

Light House Communications Network
12.2016 - 12.2019
  • Assisted customers telephonically and non-telephonically with service and support issues
  • Created apps utilizing Visual Studio for use in the field to report real-time project status
  • Setup remote viewing using various camera systems and networks for customers
  • Ensured productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.

Programmer/Analyst

C.T.S - CONSULTANT
01.2014 - 12.2016
  • Researched and then designed system modules, program enhancements and modifications to existing programs and applications
  • Performed research and then documented findings and recommendations using SDLC methodology along with analytical problem-solving skills
  • Maintain and develop on-line and batch application programs
  • Codes programs that interface with multiple applications
  • Provided application development and break-fix support, by utilizing diagnostic tools along with troubleshooting skills
  • Provided 24/7 on-call application support for ACH PEP+ system.

Lead Technical Consultant

Nu Surg Electric
06.2006 - 01.2014
  • Created apps utilizing Visual Studio for use in the field to report real-time project status
  • Setup remote viewing using various camera systems and networks for customers
  • Converted old accounting data from Microsoft Works to Quick books
  • Purchased software and hardware for Nu Surg
  • Advised board on emerging technology and recommended platform direction and solutions also streamlined operations of assigned responsibilities in accordance with cost benefit analysis
  • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.

Staff Consultant

Computer Horizons Corp.
08.2000 - 05.2004
  • Support production Advanced workstation System for Citicorp Bank
  • Worked with project leaders to determine project scope and priority
  • Worked with Application end users to resolve production problems
  • Wrote, tested, and document coding changes using Production support for CICS and Batch processing environment
  • Wrote CICS programs for new Authorization Project
  • Continuously supported system migration for Bank of America Credit Card Conversion
  • Site Coordinator – assisted new consultants in adjusting to the system and work environment.

Consultant

Ciber
08.2000 - 11.1999
  • Programmer analysis working on Y2K coding fix for LTV/Steel utilizing Telon
  • Updated Payroll/ Benefits and HRMS systems for Y2K compliance and patch testing
  • Applied coding changes to programs identified by analysis using MICROFOCUS REVOLVE 4.0
  • Installed system software including IDMS/MVS package updates to mainframe MVS CICS AND DB2/RMDBS systems for LTV Steel.

Consultant

Modis
12.1998 - 06.1999
  • Programmer analysis working on Y2K code conversion project for First Merit Bank
  • Supported vendor package Wirenet, Banklink and CIF application
  • Utilizing COBOL2 and ASSEMBLER on an IDMS environment
  • Systems Technical Support for IDMS system patch 2.3.7 update install for First Merrit Bank
  • Provide problem resolution during user go-live verification for Trust Bank Conversion project
  • Programmer Analyst for batch processing of Alltel General Ledger application system.

CONSULTANT

Maxim Group
03.1998 - 12.1998
  • Team Leader/Lead programmer analysis for KEY BANK CORP AM Trust Data conversion group
  • Responsible for creating and/or changing programs, procs, parms and JCL for 250 file Trust processing system
  • Wrote validation-balancing programs
  • Analyzed, created, and/or fixed conversion and date roll programs for the same system
  • Debugged program problems using expeditor and fixed or confirmed setting for master file using file-aid
  • Supervised, assigned workloads, and set problem priority for five programmers on conversion team
  • Programmer analysis working on Y2K code conversion project for Nestle Corporation on IMS DOS/VSE platform
  • Wrote new programs using DL/I and COBOL 2 also created Voice process and SLI members (DOS JCL)
  • Coded corrections for the Y2K problems using EASYTRIEVE
  • Tested vendor related coding changes and installed programs into production system.

Consultant

Maxim Group
11.1996 - 03.1998
  • Designed, coded, tested and installed new programs for the Recipient system EDS/Tenncare Managed Care System
  • Provided production support for CICS and Batch processing environment
  • Lead programmer analysis for Recipient Re-verification Project
  • Trained, mentored and performed weekly evaluations for seven new programmers in the use of various system tools and software and daily position responsibilities
  • Supported new system component implementation for American General Insurance Company
  • Worked with development team as system analyst for new Customer Service system utilizing POWERBUILDER 4.0 and Visual Basic as primary development tool
  • Updated, modified and or created financial report programs utilizing COBOL 370 and or EASYTRIEVE+ in an IMS environment.

Programmer/Analyst

KeyCorp Bank (Full-time)
07.1995 - 11.1996
  • Supported multiple releases of Automated Clearing House system software (PEP+)
  • Located production problems for Vector 4 and Vector 7 subsystems, coded, tested and installed production resolutions
  • Created COBOL2 programs to automate system in support of the operations staff
  • Modified and created programs for system verification of data, enhancement research and production adbend correction using COBOL2, DYL-280 and JCL
  • Updated and or created JCL, PROCS and PARMS for telecommunications systems interfaces and uploads
  • On-call for production system support.

System Engineer/Computer Operator

Electronic Data Systems
10.1992 - 06.1995
  • Systems engineer worked on the production system support team creating system enhancements utilizing COBOL and/or COBOL 2 as needed for credit card processing system
  • Rewrote programs to process multi-corporation using DB2 and CICS application interface designed for a single corporation platform
  • Modified and created reports for SAR/RMO distribution system using COBOL and JCL
  • Multi-corporation IDMS system, solving production system and or cycle problem or abends
  • Provide batch and on-line problem resolution as a team member of FDR/Bank Card conversion project
  • Provided system-level support for both the MVS/ESA (MVS/Enterprise Systems Architecture), as well as OS/390 system upgrade.

Telecommunications Specialist

US ARMY
07.1986 - 12.1992
  • Installed maintained and operated Secure FM and Satellite communication equipment
  • Supervised 8 other soldiers in the position as communications team chief
  • Trained as a company clerk responsible for training and deployment records for 144 soldiers
  • Developed new DBASE IV programs to track and report on the need soldier training and certification status.

Education

Certificate - CCNA Security 210-260 Course: All About VPNs

Udemy
Online
06.2022

Small Business Management Program Certificate -

Zane State Technical Collage
09.2007

Micro Computer Applications Program Certificate -

Zane State Technical Collage
09.2007

Computer Programming and Operations Certificate -

Cleveland Institute of Technology
10.1992

Skills

  • Computer Skills
  • Attention to Detail
  • Data Entry
  • Strong Work Ethic
  • Critical Thinking
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Telephone Etiquette
  • Schedule Management
  • Schedule Coordination
  • Effective Multitasking
  • Microsoft Office Suite
  • Payroll Processing
  • Key relationship development
  • Timesheet Management
  • Documentation proficiency
  • Document Management
  • Workflow Optimization
  • Recordkeeping expertise
  • Client Relations
  • Production Scheduling
  • Account Management
  • Documentation expertise
  • Production Schedules
  • CRM Software
  • Resource Planning
  • Strong Problem Solver
  • Professional and mature
  • Project Planning
  • Database Maintenance
  • Database Management
  • DATABASICS Expense knowledge
  • QuickBooks expert
  • Analytical Thinking
  • Problem-solving abilities
  • Reliability
  • Team Collaboration
  • Organizational Skills
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Task Prioritization

Timeline

Batch Scheduler

Lawinger Consulting, Inc
04.2023 - 09.2023

I.T. Support

DevCare Solutions Ltd
03.2023 - 08.2023

Independent Technology Consultant

C.T.S
09.2021 - 02.2023

I.T. Support

JW Affinity
06.2021 - 09.2021

IT Help Desk/Technical Support

Light House Communications Network
12.2016 - 12.2019

Programmer/Analyst

C.T.S - CONSULTANT
01.2014 - 12.2016

Lead Technical Consultant

Nu Surg Electric
06.2006 - 01.2014

Staff Consultant

Computer Horizons Corp.
08.2000 - 05.2004

Consultant

Ciber
08.2000 - 11.1999

Consultant

Modis
12.1998 - 06.1999

CONSULTANT

Maxim Group
03.1998 - 12.1998

Consultant

Maxim Group
11.1996 - 03.1998

Programmer/Analyst

KeyCorp Bank (Full-time)
07.1995 - 11.1996

System Engineer/Computer Operator

Electronic Data Systems
10.1992 - 06.1995

Telecommunications Specialist

US ARMY
07.1986 - 12.1992

Certificate - CCNA Security 210-260 Course: All About VPNs

Udemy

Small Business Management Program Certificate -

Zane State Technical Collage

Micro Computer Applications Program Certificate -

Zane State Technical Collage

Computer Programming and Operations Certificate -

Cleveland Institute of Technology

Technologysummary

CA-1/7/11, EXPEDITOR, FILEAID, ENDEVOR, LIBRARIAN, INTERTEST, TELON, ASSEMBLER, BASIC, COBOL, COBOL II, COBOL 370, MICROFOCUS COBOL, RPGII, DYL-280, CLIST, REXX, EASYTRIEVE, MYSQL, DBASE IV, DB2, QMF, SQL, IMS DBDC (DL/I), MS ACCESS, AND PARADOX, MICROSOFT WINDOWS (ALL) WINDOWS SERVER, ZORIN OS 6, OS X, DOS/VSE, IMS, IDMS, MVS/XA, ESA, OS390, MS DOS, PC DOS, IBM PC/COMP HARDDRIVES, VIDEO CARDS, SOUNDCARDS, CPU AMD/INTEL, DASD MOTHERBOARDS, AMDAHL 5990, IBM 360/370/390, SILO TAPE DRIVES, FTP, NETVIEW, PROCOMM, TCP/IP, VTAM, CONNECT MAILBOX

Technologysummary

CA-1/7/11, EXPEDITOR, FILEAID, ENDEVOR, LIBRARIAN, INTERTEST, TELON, ASSEMBLER, BASIC, COBOL, COBOL II, COBOL 370, MICROFOCUS COBOL, RPGII, DYL-280, CLIST, REXX, EASYTRIEVE, MYSQL, DBASE IV, DB2, QMF, SQL, IMS DBDC (DL/I), MS ACCESS, AND PARADOX, MICROSOFT WINDOWS (ALL) WINDOWS SERVER, ZORIN OS 6, OS X, DOS/VSE, IMS, IDMS, MVS/XA, ESA, OS390, MS DOS, PC DOS, IBM PC/COMP HARDDRIVES, VIDEO CARDS, SOUNDCARDS, CPU AMD/INTEL, DASD MOTHERBOARDS, AMDAHL 5990, IBM 360/370/390, SILO TAPE DRIVES, FTP, NETVIEW, PROCOMM, TCP/IP, VTAM, CONNECT MAILBOX

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