Richard Cohen
Philadelphia,PA
Summary
At Maxwell Cab, I excelled as a Dispatcher/Manager of Operations, enhancing customer satisfaction through expert route planning and effective team leadership. My adeptness in transportation knowledge and problem-solving abilities led to streamlined operations, achieving significant improvements in service delivery and dispatch efficiency.
Overview
32
32
years of professional experience
Work History
Dispatcher/Manager of Operations
Maxwell Cab
11.1992 - 06.2024
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Education
GED -
Lower Merion Senior High
Ardmore, PA07.1981
Skills
Transportation knowledge
Route Planning
Employee Training
Incident Reporting
Phone dispatch
Customer Communication
Maintenance recordkeeping
Staff Training and Development
Timeline
Dispatcher/Manager of Operations
Maxwell Cab
11.1992 - 06.2024
GED -
Lower Merion Senior High
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