Richard Cole
Zephyrhills,FL
Summary
My critical thinking skills empower me to be detail-oriented and have a systematic approach to challenges I have faced in different tasks. I possess the ability to troubleshoot, diagnose and ultimately repair or restore different machines which improves efficiency and cuts costs. Through effective management, and strategic scheduling, I am essential in streamlining operations. I have gained extensive experience and skills in warehouse management and inventory control. In addition, I worked as a State Certified Driving Instructor with over 20 years of driving experience and 2 million safe driving miles. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician Manager
TB Electronix
06.2021 - Current
- I am a field service technician that manages dispatch and all our current technicians
- We service all brands of major home appliances and air conditioners
- We use many adaptable and interactive applications for diagnostic purposes
- I handle day to day dispatch according to service and tech needs
- I work closely with owner on customer service, new product training, and hiring new employees
- My skill set goes well beyond my job scope as I wear many hats within the entire company
- I am an essential key to our success.
Facility Manager
Lake Jovita Golf and Country Club
06.2020 - 06.2021
- Primary responsibility is to provide Class A Maintenance to the Clubhouse and Villas which includes all aspects of electrical, mechanical, plumbing, and refrigeration
- Work with other employees, management, and outside vendors in order to ensure the Clubhouse and Villas meet the club members' and owners' standards
- Responsible for creating maintenance schedules and tracking invoices within a budget
- Exceed management's expectations and by prioritizing tasks for efficient completion
- Act as a team player by providing support and assistance for all other departments when necessary.
Service and Installation Tech
Absolute Air Systems, LLC
06.2019 - 06.2020
- Primary responsibility is install/repair air conditioning equipment which included diagnosing and repair any issues with a/c and heating equipment
- Charged with planning and installing a/c and heating duct and equipment
- Provided excellent customer service to customers by listening to their concerns and efficiently and quickly diagnosing and addressing their issues.
IT Consultant, Special Operations
R&S Compliance Group. LLC
01.2019 - 06.2019
- Primary responsibility is the company's internal IT consultant/support
- Responsible for the re-design and re-launch of the company's website
- Charged with updating the company's social networking media sites
- Determined what data, photos, and other information was posted on the company social media
- Provided all IT support to employees including but not limited to setting up email accounts, passwords, and other functions
- Developed and implemented new plans to streamline company policies and procedures.
Driver, Warehouse, Operations, Maintenance
Dispatch, Lab
03.2010 - 09.2017
- Responsible for ensuring that the trucks are loaded and unloaded properly
- Responsible for nearly $2M in inventory, including obtaining and distributing all products
- Due to my knowledge I accumulated, I was given additional responsibilities which included maintenance of the facility and fleet
- The only employee at the branch who was cross trained in all the departments and assumed the employee's position in the event they were absent which included positions such as Dispatcher/Warehouse Supervisor, Maintenance Supervisor, Customer Service Representative, and is some cases the Operations Manager
- Responsible for the training of new employees in the company's warehouse procedures, safety practices, computer database, and efficiency techniques
- Organized and directed weekly safety meetings with the employees of the branch.
Education
Associate of Science - Network Administration
Hillsborough Community College
Tampa, FL05.2019
Skills
- Detail-Oriented
- Multi-Task
- Critical Thinking
- Organized
- Creative
- Customer Service
- Database
- ISO
- IT support
- Leadership
- Management skills
- Mechanical
- Networking
- Route management
- Facilities Management
- Equipment Repair
- Special Operations
- Warehouse Management
- Process Improvement
- Troubleshooting
- Facilities Maintenance
- Automotive Diagnostics
- Mechanic Experience
- Electrical Experience
- Operations Management
- Quality Assurance
- Forklift
- Conflict management
- Manufacturing
- Project management
- Quality assurance
- Financial analysis
- Operations management
- Documentation review
- High voltage
- Team management
Certification
Driver's License, 10/1994, 10/2026
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Technician Manager
TB Electronix
06.2021 - Current
Facility Manager
Lake Jovita Golf and Country Club
06.2020 - 06.2021
Service and Installation Tech
Absolute Air Systems, LLC
06.2019 - 06.2020
IT Consultant, Special Operations
R&S Compliance Group. LLC
01.2019 - 06.2019
Driver, Warehouse, Operations, Maintenance
Dispatch, Lab
03.2010 - 09.2017
Associate of Science - Network Administration
Hillsborough Community College
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