Richard Cole
Lone Star,TX
Summary
Dynamic Field Operations Manager at Skynet Internet with a proven track record in enhancing operational efficiency and team performance. Expert in strategic planning and contractor management, successfully led large-scale projects while fostering a collaborative work culture. Recognized for implementing quality control measures that significantly reduced customer complaints and improved satisfaction rates.
Operations professional with proven track record in managing field operations and streamlining processes. Known for strong team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.
Overview
41
41
years of professional experience
Work History
Field Operations Manager
Skynet Internet
01.2014 - Current
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Collaborated with cross-functional teams to identify areas of improvement, driving continuous process enhancements.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Reduced operational costs with diligent budget management and resource allocation.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
Roofer
Hayes Miller
08.1984 - 01.2014
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Provided exceptional customer service post-project completion ensuring client satisfaction remains high long after the initial job is done.
- Demonstrated exceptional problem-solving abilities when faced with unexpected challenges during roofing projects, swiftly implementing creative solutions to maintain progress.
- Followed manufacturer instructions and specifications to perform proper installation.
- Managed inventory control by regularly assessing material levels and proactively ordering necessary supplies to prevent project delays.
- Streamlined workflow processes for increased productivity through effective delegation of tasks and time management techniques.
- Enhanced team skill levels by conducting regular training on latest roofing technologies and safety protocols.
- Maintained high standards of craftsmanship on all roofing installations, ensuring durability and aesthetic appeal.
- Streamlined waste removal processes for roofing projects, promoting environmental sustainability.
- Secured repeat business by building strong relationships with clients through exceptional service and communication.
- Improved customer satisfaction by providing detailed consultations on roofing materials and techniques.
- Repaired and replaced thousands of square feet of roofing, extending lifespan of buildings.
- Cleaned up work areas upon completion of projects.
- Coordinated with other craft employees to maximize project efficiency.
- Trained and oversaw employees in roofing system installations.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Scheduled and attended pre-planning sessions with general contractors.
Education
High School Diploma -
Longview High School
Longview, TX06-1984
Skills
- Staff oversight
- Operational efficiency
- Training and mentoring
- Team building
- Operational planning
- Team supervision
- Contractor management
- Strategic planning
- Program leadership
- Workflow planning
- Administrative oversight
- Time management
- Problem-solving abilities
Timeline
Field Operations Manager
Skynet Internet
01.2014 - Current
Roofer
Hayes Miller
08.1984 - 01.2014
High School Diploma -
Longview High School
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