Richard Colon
Knoxville,TN
Summary
Military Veteran ( Army 4 yrs ) Hardworking employee enthusiastic about servicing the customer. Forward-thinking Specialist bringing 20 years of expertise in Equipment Rental Industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver exceptional customer service. Proficient in Teams and Word Doc.
Overview
40
40
years of professional experience
Work History
Senior Equipment Rental Specialist
Sunbelt Rentals
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Help Spanish speaking customer's understand our services
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
Outside Sales Representative
Sunbelt Rentals
10.2021 - 08.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Negotiated terms and contracts with clients to maintain profitable sales.
District Safety Trainer
Sunbelt Rentals
01.2021 - 10.2022
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
- Organized regular safety committee meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
- Served as a trusted resource for colleagues seeking advice or clarification on matters related to workplace safety laws, regulations, or best practices.
- Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.
- Evaluated existing safety policies and procedures to identify areas for improvement, implementing necessary changes in collaboration with stakeholders.
- Maintained compliance with OSHA regulations by staying updated on relevant legislation and ensuring proper implementation throughout the company.
District Driver
Sunbelt Rentals
10.2019 - 12.2020
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
CDL Truck Driver
Sunbelt Rentals
05.2014 - 10.2019
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Deliver equipment Safely to the customer
Class A CDL Truck Driver
United Rentals
05.2004 - 05.2014
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Deliver equipment safely to the customer
Enlisted Soldier
US Army
11.1984 - 02.1990
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Secured and protected military property, assets, and personnel.
- Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Maintained safety standards by adhering to FAA regulations and company policies during routine maintenance and repairs.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Collaborated with team members on complex repairs, ensuring successful completion of projects and minimizing delays in aircraft availability.
Education
High School Diploma -
Nashoba Regional
Bolton, MA06.1984
Skills
- Safe Driving Practices
- Load securement knowledge
- Pretrip inspections
- Basic mechanical knowledge
- Strong Communication Skills
- Bilingual ( Spanish )
- Customer Relations
- Documentation Management
- Quality Assurance
Timeline
Senior Equipment Rental Specialist
Sunbelt Rentals
08.2023 - Current
Outside Sales Representative
Sunbelt Rentals
10.2021 - 08.2023
District Safety Trainer
Sunbelt Rentals
01.2021 - 10.2022
District Driver
Sunbelt Rentals
10.2019 - 12.2020
CDL Truck Driver
Sunbelt Rentals
05.2014 - 10.2019
Class A CDL Truck Driver
United Rentals
05.2004 - 05.2014
Enlisted Soldier
US Army
11.1984 - 02.1990
High School Diploma -
Nashoba Regional
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