Richard Coolidge
Ridgecrest,CA
Summary
Adept Broad Band Technician with a proven track record at Mediacom Communications, excelling in system integration and customer relationship management. Demonstrated expertise in equipment installation and troubleshooting, enhancing telecommunication systems' efficiency. Known for exceptional organizational skills and a collaborative approach, significantly improving project outcomes and customer satisfaction. Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over 8 years in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to infrastructure technical team.
Overview
17
17
years of professional experience
Work History
Broad Band Technician
Mediacom Communications
09.2021 - Current
- Provided customer with information and requirements for all services.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Coordinated installation of new users and relocations of existing users.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Satellite Installation Technician
Linkus Enterprises
04.2017 - 09.2021
- Gave customers accurate quotes on satellite repair and installation packages .
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Fed cables through access holes, attics and floor spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Coordinated installation of new users and relocations of existing users.
Lead Plant Operator
Coso Operating Co
06.2007 - 07.2012
- Adjusted and maintained plant equipment for safety and performance.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Followed plant safety procedures, rules, and regulations.
- Adhered to EPA and OSHA regulations.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Monitored flows, pressures, chemical feeds levels, and water quality indicators.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
Education
High School Diploma -
Mesquite High School
Ridgecrest, CA06.1999
Skills
- System Integration
- Equipment installation and maintenance
- Equipment Troubleshooting
- System Configuration
- Electrical knowledge
- Telecommunication system proficiency
- Equipment Preparation
- Network Troubleshooting
- Customer Complaint Resolution
- Service Calls
- Customer Relationship Management
- Installation and configuration
- Technical Support
Timeline
Broad Band Technician
Mediacom Communications
09.2021 - Current
Satellite Installation Technician
Linkus Enterprises
04.2017 - 09.2021
Lead Plant Operator
Coso Operating Co
06.2007 - 07.2012
High School Diploma -
Mesquite High School
Similar Profiles
David NickDavid Nick
Cable Technician at Mediacom CommunicationsCable Technician at Mediacom Communications
Marquetta EvansMarquetta Evans
Customer Service Representative at Mediacom CommunicationsCustomer Service Representative at Mediacom Communications
James McCoyJames McCoy
HFC Supervisor at Mediacom CommunicationsHFC Supervisor at Mediacom Communications