Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Cooper

Sun City,AZ

Summary

Proven leader in customer service and operational efficiency, with a history at Maxem Car Rental and A-Courtesy Rent A Car And Leasing. Excelled in conflict resolution and relationship building, enhancing customer satisfaction and loyalty. Streamlined processes for improved profitability, demonstrating exceptional problem-solving and organizational skills. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Rental Car Agent

Maxem Car Rental
01.2021 - 04.2024
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Obtained client information by answering telephone calls.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Established strong customer relationships, building recommendations and loyalty.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Processed customer orders quickly and accurately for timely delivery.
  • Presented feedback to management on customer service trends and improvement areas.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.

Owner/Operator

A-Courtesy Rent A Car And Leasing
06.1988 - 04.2016
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Education

Alameda High School
Lakewood, CO
06.1967

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities
  • Relationship Building
  • Organizational Skills
  • Goal-oriented mindset
  • Clear Communication
  • Customer Complaint Resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Information documentation
  • Conflict Resolution
  • Polite communication skills

Timeline

Rental Car Agent

Maxem Car Rental
01.2021 - 04.2024

Owner/Operator

A-Courtesy Rent A Car And Leasing
06.1988 - 04.2016

Alameda High School

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Richard Cooper