Summary
Overview
Work History
Education
Skills
Timeline
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Richard Corso

Middletown,DE

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Applebee's to enhance guest experiences and streamline operations. A reliable team player, I effectively managed multiple tables and resolved customer inquiries, significantly improving satisfaction and loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Applebee's
08.2022 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Buffalo Wild Wings
04.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Royal Farms
10.2018 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Cybersecurity Certificate - Cybersecurity

Coursea
05.2024

Associate of Arts -

University of Delaware
Newark, DE
06.2022

High School Diploma -

Appoquinimink High School
Middletown, DE
06.2020

Skills

  • Strong multitasking
  • Customer Service
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Complex Problem-Solving
  • Highly reliable

Timeline

Bartender/Server

Applebee's
08.2022 - 11.2023

Server

Buffalo Wild Wings
04.2021 - 08.2023

Customer Service Representative

Royal Farms
10.2018 - 03.2020

Cybersecurity Certificate - Cybersecurity

Coursea

Associate of Arts -

University of Delaware

High School Diploma -

Appoquinimink High School

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Richard Corso