Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Cortez

Summary

Encouraging food-service manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Co-Manager

Little Caesars Pizza
04.2022 - 10.2023
  • Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Improved employee performance through effective coaching and training.
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Mitigated business risks by working closely with staff members and assessing performance.

Assistant Manager

Little Caesars Pizza
11.2019 - 03.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Established rapport with guests through personalized interactions that led to repeat business.

Crew Member

Little Caesars Pizza
04.2018 - 10.2019
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.

Education

Associate of Arts - Business Administration

Saddleback College
Mission Viejo, CA
05.2024

Skills

  • Staff Leadership
  • Recruitment and Hiring
  • Store Maintenance & Operations
  • Employee Scheduling
  • Customer Service
  • Computer Literacy
  • Inventory Management/Organization
  • Cash Handling
  • Budget Management
  • POS Systems

Certification

  • ServSafe California Food Handler

Certificate ID: 4996517

  • ServSafe: Food Protection Manager Certification

Certificate ID: 22389102

Timeline

Store Co-Manager

Little Caesars Pizza
04.2022 - 10.2023

Assistant Manager

Little Caesars Pizza
11.2019 - 03.2023

Crew Member

Little Caesars Pizza
04.2018 - 10.2019

Associate of Arts - Business Administration

Saddleback College

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Richard Cortez