Richard Cox
Line Cook
Van Nuys,California
Summary
Driven fast food Prep Cook with wide and diverse skill set. Offering 4 years of quality performance in food service roles. Known for reliability, efficiency and best-in-class service.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Prep/Line Cook
Wild Carvery
Burbank, California
10.2021 - Current
- Set up and prepared cooking supplies prior to opening and closing to maximize productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
Prep/Line Cook/Expo
Wood Ranch - Downtown
Los Angeles, California
10.2020 - 02.2023
- Lead on several line stations
- In charge of expo station in correspondence with Front house
- Prepared food items such as meats, poultry, and fish for frying purposes
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared and cooked full course meals based on restaurant recipes and specifications
Prep/Line Cook/Expo
Prawn Coastal, Central Market, Downtown
Los Angeles, California
07.2019 - 03.2020
- In charge of prep and work as line cook for the salad & frying station
- Managed steam kettles station
- Handled Expo orders while working line stations
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prepared and cooked full course meals based on restaurant recipes and specifications
- Plated and presented all dishes to match established restaurant standards
- Kept kitchen clean and organized by performing daily maintenance tasks
- Managed inventory and ordered food and supplies to maintain adequate stock
- Prepared food items such as meats, poultry, and fish for frying purposes
- Grilled meats and seafood to customer specifications
Rideshare Driver
Postmates / Lyft
Los Angeles, California
12.2018 - 07.2019
- Contact clients when ordered items are unavailable and modify pending orders
- Pick up passengers at specific locations and drop them off at preferred locations
- Ensure safety while transporting passengers
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times
- Addressed issues and resolved customer complaints to establish trust and reliability
- Completed on-time deliveries by choosing best and most efficient routes
Electrician
E-Lectric
Los Angeles, California
01.2018 - 12.2018
- Provide service change to existing buildings
- Troubleshoot previous electrical installations
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization for existing and new commercial buildings
Rideshare Driver
Lyft
Los Angeles, California
07.2015 - 12.2018
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Followed company guidelines and policies when interacting with passengers
- Assisted passengers with loading and unloading luggage for enhanced customer care
- Adhered to tight schedule and met departure and arrival deadlines
Pool Hall Clerk/ Cook/ Bartender/ Bar Back/ Server
Charles Billiards
Glendale, California
01.2015 - 01.2018
- Cook food customers and deliver them to customers tables
- Assign Pool tables for customers
- Maintain nightly sales and provided reports for management
- Create and serve drinks for customers
- Maintained Bar following restaurant guidelines
- Provide customer service
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared and served various food items in fast-paced environment
- Kept kitchen clean and organized by performing daily maintenance tasks
Electrician
E-Lectric
Los Angeles, California
01.2013 - 12.2013
- Provide service change to existing buildings
- Troubleshoot previous electoral installations
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization for new or existing commercial buildings
Domus Systems Administrator/Account Manager
Interthinx
Agoura Hills, CA
01.2009 - 01.2010
- Liaison between mortgage industry professionals using company’s proprietary software and system programmers
- Served as department’s primary database Subject Matter Expert (SME)
- Conducted User Acceptance Testing (UAT) of client reported bugs/ user errors
- Provided detailed analysis of UAT results to system programmers and management
- Conducted on-site client system training
- Provided live system demonstrations to potential clients
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Monitored and analyzed customer feedback to identify opportunities for improvement
Customer Service Representative, Administrator/Account Manager, Production Service Analyst
Interthinx
Agoura Hills, CA
01.2007 - 01.2009
- Serviced mortgage industry professionals with system navigation and/or functionality issues
- Produced positive and enduring relationships with clients
- Top performance led to promotion to Systems
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Entered and maintained departmental records in company database
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
Satellite High School
Satellite Beach, FL 09.1996 - 06.1999
Skills
Stocking and replenishing
Timeline
Prep/Line Cook
Wild Carvery
10.2021 - Current
Prep/Line Cook/Expo
Wood Ranch - Downtown
10.2020 - 02.2023
Prep/Line Cook/Expo
Prawn Coastal, Central Market, Downtown
07.2019 - 03.2020
Rideshare Driver
Postmates / Lyft
12.2018 - 07.2019
Electrician
E-Lectric
01.2018 - 12.2018
Rideshare Driver
Lyft
07.2015 - 12.2018
Pool Hall Clerk/ Cook/ Bartender/ Bar Back/ Server
Charles Billiards
01.2015 - 01.2018
Electrician
E-Lectric
01.2013 - 12.2013
Domus Systems Administrator/Account Manager
Interthinx
01.2009 - 01.2010
Customer Service Representative, Administrator/Account Manager, Production Service Analyst
Interthinx
01.2007 - 01.2009
High School Diploma -
Satellite High School
09.1996 - 06.1999