RICHARD CRAGEN
Christian Book Distributors
WAKEFIELD,MA
1
Certification
33
years of professional experience
Dynamic Team Lead with a proven record in coaching and mentoring. Expertise in conflict resolution and workflow management enhances team performance and operational efficiency.
Work History
Team Lead
32 Years 10 Months- Developed training programs to mentor new staff and improve team performance.
- Led team to enhance operational efficiency and streamline workflow processes.
- Oversaw quality assurance measures, ensuring compliance with company standards and policies.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Education
High School Diploma
Skills
Project management
Process optimization
Employee training
Onboarding programs
Performance coaching
Team supervision
Team assessment
Team motivation
Attention to detail
Customer focus
Conflict resolution
Multitasking
Certification
Reasonable Suspicion training For Supervision.
Operate and maintain Cold Seal 900, Cold Seal 9000, Auto Bagger 225, and Delta Fast pack.
Timeline
Team Lead
Christian Book Distributors
10.1993 - CurrentRead More
Malden High School
High School Diploma
Read More