Richard Crawford
Jackson,MS
Summary
Property Manager with a decade of expertise in enhancing tenant relations and property operations. Skilled in leading property management training and developing strategies to sustain high occupancy levels, with a solid background in conflict resolution and customer service. Dedicated to leveraging comprehensive management skills and a proactive approach to drive future advancements in property management and tenant satisfaction.
Overview
12
12
years of professional experience
Work History
Regional Property Manager
Estes-Manning Management Group
06.2024 - 10.2024
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
Property Manager
Adcock Propeties
04.2024 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Community Manager
Spectra Student Living
01.2021 - 03.2024
- Lease up of new Community in Starkville
- Responsible for providing training to colleagues on principles of Property Management
- Lead, motivate, and manage a team of 4 employees
- Conduct pre-move in and post move out inspections
- Effective record keeping
- Prepare Occupancy projections for future tenants in multiple states
- Created an environment to motivate employees to achieve goals and meet high standards
- Responsible for follow-up of future tenants and application process in multiple states
- Provide support and service to shared housing and independent housing students
- Provide high-quality customer service to tenants
- Maintain a high quality standard of professionalism with tenants and vendors
- Maintained proactive focus on sustaining occupancy levels in multiple states
- Residential Retention Control/Reduce Vacancies
- Conflict Resolution
- Effective rent collections
- Outreach Marketing
- Specialize in turn
- Supervise on-site staff and assist in hiring, disciplinary, and terminations
- Oversee construction completion of new community
- Boosted community occupancy by leading dynamic marketing strategies
- Fostered team spirit to enhance project delivery and tenant satisfaction
- Analyzed tenant feedback to refine services and reduce conflict instances
- Enhanced staff proficiency through targeted training and support
- Pioneered innovative community features that elevated tenant experience
- Increased tenant retention by implementing strategic occupancy initiatives
Director of Housing Operations
Collegiate Housing Service
01.2013 - 12.2021
- Tenant Relations
- Developed training for Managers, Leasing staff for five properties
- Negotiated tenant lease renewals and vendor contracts
- Budget Preparation and market analysis
- Supervised renovation of Senate Square and Willow-brook Lake Apartment communities
- Managed a team of eight employees
- Conducted property inspections
- Marketed the property through local advertisement and outreach
- Maintained proactive focus on sustaining occupancy levels
- Collections
- Conflict Resolution
- Supervise on-site staff and assist in hiring, disciplinary, and terminations
Education
Business Administration - Marketing Management
Rust College
Jackson, MS01.1994
West Marion High School -
01.1991
Skills
- Asset Management
- Negotiation
- Market Analysis
- Property Management
- Relationship Management
- Payroll
- Accounts Receivable
- Team management
- Conflict Resolution
- Real Estate and Mortgage Pre-licensing completed 8/31/24
- Accounts receivable
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Fair Housing regulations
- Organizational skills
- Communication skills
- AppFolio
- Entrata Software
- Property Manager software
Timeline
Regional Property Manager
Estes-Manning Management Group
06.2024 - 10.2024
Property Manager
Adcock Propeties
04.2024 - 06.2024
Community Manager
Spectra Student Living
01.2021 - 03.2024
Director of Housing Operations
Collegiate Housing Service
01.2013 - 12.2021
West Marion High School -
Business Administration - Marketing Management
Rust College
Similar Profiles
ROBERT L. ADAMSON IIIROBERT L. ADAMSON III
Financial Planning Intern at Manning Wealth Management, Inc.Financial Planning Intern at Manning Wealth Management, Inc.
Jenifer L. GeisingerJenifer L. Geisinger
Controller at Manning Management CorporationController at Manning Management Corporation
Christian Navarro-RequenaChristian Navarro-Requena
Warehouse & Operations Supervisor at Manning GroupWarehouse & Operations Supervisor at Manning Group
Sherry HarrisSherry Harris
Lead Teacher at Boys & Girls Clubs of Central MississippiLead Teacher at Boys & Girls Clubs of Central Mississippi
Jalyn JonesJalyn Jones
Licensing Specialist/Administrative Assistant at Mississippi Department of Banking and ConsumerLicensing Specialist/Administrative Assistant at Mississippi Department of Banking and Consumer