Richard Crowe
Sykesville,MD
Summary
I’m simple, over 20 years with customer service ranging from fast food to working in hotels as well as pest control. Very attentive to a customers wants/needs.
Overview
5
5
years of professional experience
Work History
Crew Leader
Roy Rogers
Sykesville, MD
11.2022 - Current
- Directed team of 4-6 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
Grocery Stocker
Aldis Warehouse
Sykesville, MD
07.2021 - 03.2022
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
Customer Service Representative
Wawa Food Markets
Sykesville, MD
07.2019 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Liberty High School
Sykesville, MD06-2014
Skills
- Project Management
- Crew Management
- Issue Troubleshooting
- Crew Scheduling
- Closing procedures
- 20 years customer service experience
Timeline
Crew Leader
Roy Rogers
11.2022 - Current
Grocery Stocker
Aldis Warehouse
07.2021 - 03.2022
Customer Service Representative
Wawa Food Markets
07.2019 - 05.2021
High School Diploma -
Liberty High School