Richard Cumor
Spokane
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Staples
01.2008 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
Fred Meyer
02.2006 - 01.2009
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
GED -
Spokane Community College
Spokane, WA06-2007
Skills
- Stock management
- New hire training
- Motivational techniques
- Staff scheduling
- Retail operations
- Microsoft Office Suite
- Salesforce
- AS/400 Inventory management
- Sales growth
Timeline
Assistant Store Manager
Staples
01.2008 - Current
Sales Associate
Fred Meyer
02.2006 - 01.2009
GED -
Spokane Community College
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