Richard Cumor
Spokane
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Staples
Spokane, WA
01.2008 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Grew knowledge and expertise of every position in the store. Which includes, Sales Associate, Customer Service Supervisor, Technology Supervisor, Operations Supervisor and Assistant/Sales Manager
Skills
- Stock management
- New hire training
- Motivational techniques
- Staff scheduling
- Retail operations
- Microsoft Office Suite
- Salesforce
- AS/400 Inventory management
- Sales growth
Timeline
Assistant Store Manager
Staples
01.2008 - Current
Similar Profiles
Stephanie BakerStephanie Baker
Print & Marketing at StaplesPrint & Marketing at Staples
Aidan FrameAidan Frame
Copy and Print Specialist at StaplesCopy and Print Specialist at Staples
Arnesse L. Morris JrArnesse L. Morris Jr
Print Associate at StaplesPrint Associate at Staples
Zachary DaltonZachary Dalton
Merchandising Inventory Supervisor at StaplesMerchandising Inventory Supervisor at Staples
Anthony Mark ScognamiglioAnthony Mark Scognamiglio
Aviation Electronics Technician (AT) at U.S. NavyAviation Electronics Technician (AT) at U.S. Navy