Richard Dagold
Glen Burnie,MD
Summary
Experienced professional focused on meeting or exceeding objectives seeking Medicare Information Specialist position. Offers 15+ years of working with insurance companies and educating patients on their benefits. Recognized for leadership, educating team members and clear, direct communication style.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Myeyedr
Columbia, MD
06.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Train team members on new policies and procedures.
Lab Technician and Inspection Specialist
Myeyedr
Columbia, MD
02.2019 - 06.2022
- Examined Glasses for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Speak with Insurance companies and Insurance Labs to processes benefits and eyeglass orders.
- Located and investigated production concerns and helped management implement corrective actions.
- Troubleshoot patients concerns and issues with new eyeglasses. Implement corrections to glasses and fix issues,
- Run daily reports of incoming and outgoing orders for glasses and contacts.
General Manager
Myeyedr
Hanover, MD
04.2015 - 02.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Eyefit Vision Centers
Glen Burnie, MD
12.2013 - 03.2015
Assistant Manager
Eyefit Vision Centers
Silver Spring, MD
04.2012 - 12.2013
Assistant Manager
Eyefit Vision Centers
Washington, DC
03.2009 - 04.2012
Education
High School Diploma -
Howard High School
Ellicott City, MD06.1999
Skills
- Administration and Reporting monthly goals, monthly key performance indicators
- Product and Service Knowledge with polices and promotions
- Managing multiple priorities in high pace high stress environments
- Promotional campaigns on seasonal promotions
- Answering customer questions and interpreting benefits
- Use of Microsoft programs
Accomplishments
Attained rank of Eagle Scout
Timeline
Assistant Manager
Myeyedr
06.2022 - Current
Lab Technician and Inspection Specialist
Myeyedr
02.2019 - 06.2022
General Manager
Myeyedr
04.2015 - 02.2019
Assistant Manager
Eyefit Vision Centers
12.2013 - 03.2015
Assistant Manager
Eyefit Vision Centers
04.2012 - 12.2013
Assistant Manager
Eyefit Vision Centers
03.2009 - 04.2012
High School Diploma -
Howard High School
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