Richard Dankyi
Mount Horeb,WI
Summary
Bachelor’s Degree in Network Communications Management with CCNA and MSCA certifications. Over 5- years of experience in the Information Technology field with experience in infastructure management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Jr System Administrator
Robert Half (All covered IT project)
- Setup and transfer of users data to New computers
- Server Migration from Old host to New host.
- Setup and configuration of Netgear switches and access points.
- Old computer reimaging.
System Administrator
Department of Employee Trust Fund
06.2019 - Current
- System upgrade, patching, configuration auditing
- System Monitoring and remediation
- SCCM (packaging and deployments)
- Managed Active Directory, DHCP, DNS, Group Policy
- Security remediation
- Box administration
- Project (Migration from Jira to Ivanti)
- Project (Qflow appointment setup)
- Project (Migration of MyETF to Onbase)
Freelance Computer Technician
01.2009 - Current
- Perform installation, diagnosis, and repair of all computers and network issues; Perform preventative maintenance by installing prudent software and hardware-virus and spyware; Home Wireless Network Support; Hard drive backup and data recovery
Service Operation System Admin Contractor
PDS (MSP)
11.2018 - 06.2019
- Provide Network support Manage service client (cisco, Meraki, Aruba HP)
- Provide Firewall support to Manage service Client
- Provide support and consultancy for client in relation Azure and O365
- Provide system daily system monitoring of customer related services, verifying the integrity and availability of the infrastructure.
- System upgrade,patching,configuration audits, capacity planning and performance analysis.
Systems administrator
Epitec
10.2016 - 08.2018
- Monitoring Epitec network to ensure availability to all system users and perform necessary maintenance and issue resolution.
- Support and administer three locations (Addison Texas, Southfield, Peoria).
- Provided support for desktops, laptops, printers, servers, switches and VoIP phone systems.
- Managed Active Directory, DHCP, DNS, Group Policy Objects, system backup and Hyper V’s.
- Hardware break /fix, support of in-house application(ATS), inventory management, vendor relations, remote support and on-site support.
- Perform data backups and disaster recovery operations.
- Manage office 365 infrastructure (OneDrive, Exchange, Skype for business and SharePoint)
- Manage ticketing system (Jira), Antivirus (Sophos), Xink and backup (Barracuda)
- Manage the migration of on-Prem Lync system to office 365 Skype for business.
- Worked with the DevOps with migration of business-critical application (ATS, SQL, Report) to Azure.
- Design Epitec Azure Cloud Network infrastructure set up Epitec Azure Network, Epitec Azure site to site VPN network
- Design and implemented Azure backup and site recovery.
- Setup and Migrated VM from aging servers to New Dell VTX host.
- Setup and configure Epitec New Meraki switches, Access Points and ASA firewall.
Communication Technician III
Comcast Cable
01.2014 - 01.2016
- Help Desk and end user support.
- Install Xfinity entertainment systems, regular cable systems, networking systems; Troubleshoot and repair customers reported issues.
- Newly hired Field trainer.
- Network analyzer team trainer.
Education
Bachelor’s Degree - Network and Communications Management
04.2016
Associates of Applied Science - Civil Engineering
06.2006
Skills
- TCP/IP technology
- Troubleshooting of Computer (Desktop, Laptop and servers) hardware related problems
- Microsoft platforms such as Server 2008R2 through 2016
- Linux
- Servers, storage, virtualization, networking, SonicWALL firewall security
- Monitoring tools (Nagios, Manage engine, Splunk, auvik, Solar winds, Netapp and Baraccuda)
- SCCM, Jira and Invanti ticketing system
- PowerShell and Scripting
- Active Directory, DHCP, DNS, Group Policy Objects, system backup and Hyper V vms
- Server migration
- Networking fundamentals, routing protocol and concept and LAN switching and wireless and WAN
- Office 365 admin (SharePoint, Skype for business, MS Outlook, OneDrive)
- Azure cloud Admin (Microsoft Endpoint Manager (MEM, also known as Intune), Autopilot Intune Policies)
- Meraki Switches, access point and Firewall appliance
- Microsoft Excel, Outlook, Word, Outlook and PowerPoint
Certification
- CCNA, Network Security and Router and Switches, 03/2014 - 06/2019
- MCSA 2012 r2, Microsoft Certified Solution Associate, 03/2017
- MCSE Cloud platform and infrastructure, Pending
Timeline
System Administrator
Department of Employee Trust Fund
06.2019 - Current
Service Operation System Admin Contractor
PDS (MSP)
11.2018 - 06.2019
Systems administrator
Epitec
10.2016 - 08.2018
Communication Technician III
Comcast Cable
01.2014 - 01.2016
Freelance Computer Technician
01.2009 - Current
Jr System Administrator
Robert Half (All covered IT project)
Bachelor’s Degree - Network and Communications Management
Associates of Applied Science - Civil Engineering
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