Richard Davis
Austin,TX
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience (8 years with ABC). Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Interested in furthering my career and becoming a supervisor leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Technician
ABC Home And Commercial Services
08.2016 - Current
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Educated customers and coworkers in proper pool operation and maintenance.
- Maintained clean, safe and appropriately stocked company vehicle.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
- Collaborated with management to develop strategies for business growth through targeted marketing efforts and excellent customer service practices.
- Coordinated with other departments such as sales and customer service to provide a seamless experience for clients from initial contact through project completion.
- Effectively communicated with upset customers and helped determine an effective solution for customer retention.
Lead Technician
Peppermint Patty Pools
04.2009 - 01.2016
- Managed personal route schedule. Adding and routing new clients into the schedule.
- Communicated with customers as main point of contact dealing with most complaints and escalations.
- Maintained pool chemistry and minor equipment repair while properly cleaning to maintain a healthy clean pool.
Supervisor
Leslie's Pool Supplies
02.2005 - 04.2009
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Increased operational efficiency by delegating tasks effectively among team members based on individual strengths.
- Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
- Monitored cash drawers and deposited money every night.
- Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
Education
High School Diploma -
John B Connally High School
Austin, TX05.2004
Skills
- Inventory Control and Oversite
- Excellent Communication
- Problem-Solving
- Supervision and leadership
- Training and mentoring
- Goal-Oriented
- Schedule development
- Fleet maintenance
- Equipment Repairs
- Teamwork and Collaboration
- Microsoft Office
- Basic computer proficiency
Timeline
Technician
ABC Home And Commercial Services
08.2016 - Current
Lead Technician
Peppermint Patty Pools
04.2009 - 01.2016
Supervisor
Leslie's Pool Supplies
02.2005 - 04.2009
High School Diploma -
John B Connally High School
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