Richard Dayway
Andover,MN
Summary
Organized Quality System Admin with 10 years of Quality system and 15 of Operations experience in the manufacturing environment. Detail-oriented, proven leader and a team player with strong organizational skills ready to help team achieve company goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Sr Training coordinator/Quality system learning adminstrator
Abbott
Plymouth, MN
06.2019 - Current
- ABBOTT
- Support the Quality Systems Training department on related initiatives and deliverables
- Create curricula, courses
- Implement ITSM ticket request using the BMC Remedy/ServiceNow IT Service Management
- Assist departments in defining training requirements and determining timelines
- Provide administrative and user support for the training database
- Maintain courses, certificates, and programs, updating training requirements and reporting on gap analysis for managers
- Develop, run, and distribute reports as scheduled or upon request for management and/or audit use
- Maintain regular, reliable, and predictable attendance
- Comply with U.S Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
- Maintain positive and cooperative communications
- Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitor training reports within learning management system for respective roles to promote initial and annual training completion.
- Collaboration with all levels of employees, customers, contractors, and vendors
- Perform other essential functions and responsibilities as determined by the Company from time to time
- Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed
- Remain current on software changes and developments in field(s) of expertise
- Resolve and/or facilitate resolution of problems, with more complex issues being referred to more advanced level personnel
- Perform related functions and responsibilities, on occasion, as assigned
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
- Perform other related duties and responsibilities, on occasion, as assigned.
- Work with central management to identify, plan, align, and address training needs.
- Schedule and coordinate training sessions, including booking facilities and arranging catering.
- Facilitate high-quality training program delivery to employees and external stakeholders.
- Utilize variety of instructional design methodologies to create effective learning experiences.
- Facilitated virtual, in-person and blended learning sessions.
Training Coordinator
MEDTRONIC
Brooklyn Center, MN
08.2012 - 05.2019
- Support the QA Training department on related initiatives and deliverables
- Support process audits by internal and external customers;
- Conducts orientation and onboarding of new contractors and employees;
- Work proactively with Value Stream managers and Training Supervisors to identify the area’s training needs and ensure compliance to Standard Operating Procedures and the Manufacturing Procedures;
- Accurately maintains training records system (Compliance Wire, Cornerstone manual or other system as appropriate);
- Creates curricula
- Conducts classroom process training/re-training for employees to appropriate Line Trainers;
- Monitors and reports non-conformances to the appropriate authorities;
- Acquires and maintains familiarity with the critical operations and product usage to help improve processes and support training;
- Coordinate and/or delivers other training as needed including Quality Fundamentals, Packaging & Labeling, GMP Training
- Assisted training needs through surveys, interviews with employees, focus groups
- Conduct periodic training-focused audits and Level 1 – 3 Training Evaluations;
- Conduct “Train the Trainer” training;
- Solicit ideas to improve productivity and quality from operators and play an active role with supervisors and engineers to implement approved changes;
- Flexible and adaptable regarding work location and schedule to meet business needs
- Drive team members to suggest and implement ideas for continuous improvement and solutions to complex problems
- Offer specific training programs to help workers maintain or improve jobs skills;
- Present information using variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos or lectures;
- Obtain, organize or develop training procedure manuals, guides, or course materials, such as handouts or visuals aids materials for training.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Produced training manuals, presentations and resources for enhanced learning.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Verified training program compliance with applicable laws and regulations.
Education
Master of Business Administration - Business/Finance
Hamline University
Saint Paul, MNBachelor of Science - Business in accounting
Mary’s University of Minnesota
Minneapolis, MN 01.2007 - 05.2009
Skills
Problem Solving through quantitative analysisPLM: WindchillIT Service Management (ITSM)ServiceNowList one of your strengthsActivitiesI played a key role in the Kaizen Event conducted in March 2016 that was tasked with identifying and bringing down waste in our manufacturing environmentWorked as part of two-member Learning Management System Administrators Team on a system migration project for our Training Department2
Employee coaching
Feedback collection
Materials Preparation
Program implementation
Schedule Management
Online training experience
Public speaking
Training material development
Classroom expertise
Data organization
Employee training
Written Communication
Critical Thinking
Timeline
Sr Training coordinator/Quality system learning adminstrator
Abbott
06.2019 - Current
Training Coordinator
MEDTRONIC
08.2012 - 05.2019
Bachelor of Science - Business in accounting
Mary’s University of Minnesota
01.2007 - 05.2009
Master of Business Administration - Business/Finance
Hamline University