Richard Degen
Conway,SC
Summary
A seasoned professional with a commendable track record at the State of CT Department of Veterans Affairs, adept in investigation management and crisis intervention. Excelled in roles requiring acute safety protocols and effective mediation, significantly enhancing community and workplace security. Recognized for superior service and proficiency in reporting, demonstrating exceptional interpersonal and documentation skills.
Overview
38
38
years of professional experience
Work History
Buildings and Grounds Officer
State of CT Department of Veterans Affairs
02.2014 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and checked identification of persons wishing to enter and exit facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns. Wrote detailed reports of all security breaches and investigations.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Driving Instructor
AAA Northeast
09.2011 - 01.2016
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Provided instructional handouts, texts, audiovisual aids, and other materials to facilitate learning.
- Kept updated with developments in subject area curriculum, technical, and career trends, and teaching resources and methods.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Police Officer
Town of Rocky Hill, CT
08.1986 - 08.2011
- Apprehended offenders and conducted interviews and interrogations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted witness interviews and gathered incident details to determine the best course of action.
- Investigated and reported crimes, accidents, offenses, and property damage.
- Assisted in special investigations and crime prevention programs. Assignments to the Field Training Program, Traffic Division, and the Mid-State Narcotics Task Force
- Receipt of numerous commendations for exemplary service to the community
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT12-1983
Skills
- Investigation management
- Mediation techniques
- Interview techniques
- Safety protocols
- Crisis intervention
- 9-1-1 calls
- De-escalation techniques
- Reporting and documentation
Timeline
Buildings and Grounds Officer
State of CT Department of Veterans Affairs
02.2014 - 09.2024
Driving Instructor
AAA Northeast
09.2011 - 01.2016
Police Officer
Town of Rocky Hill, CT
08.1986 - 08.2011
Bachelor of Arts - Psychology
Central Connecticut State University
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