Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Dern

Richard Dern

Weiser,ID

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious Dietary with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

42
42
years of professional experience

Work History

Cashier

Bi-Rite
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

District Manager

Healthcare Services Group
04.2016 - 10.2022
  • Supervised 8 -12 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Director of Food and Nutrition Services

Genesis HealthCare
11.2011 - 04.2016
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Analyzed data to identify trends and adjust purchasing decisions accordingly

Front of House Manager

The Osthoff Resort
10.2008 - 10.2011
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission

Wait Staff Member, Truck Loader

Various Employers In Wisconsin
06.2000 - 10.2008

Kitchen Staff Member, Receiving Clerk, Purchaser

Aurora Healthcare Sheboygan Memorial Medical Center
10.1981 - 06.2000

Education

Certification For CFM - Materials Management in Healthcare

Lakeshore Technical College
Cleveland, WI

State Certification As CFM - CDM

College of Western Idaho
Nampa, ID
2012

High School Diploma -

South High School
Sheboygan, WI
06.1983

Skills

  • Customer Assistance
  • Cash Register Operation
  • Operations Oversight
  • Multi-Unit Management
  • Human Resource Management
  • Staff Recruiting
  • Budget Management
  • Leadership Development
  • Workforce Development
  • Budget Preparation
  • Recruiting and Hiring
  • Financial Oversight

Timeline

Cashier

Bi-Rite
02.2023 - Current

District Manager

Healthcare Services Group
04.2016 - 10.2022

Director of Food and Nutrition Services

Genesis HealthCare
11.2011 - 04.2016

Front of House Manager

The Osthoff Resort
10.2008 - 10.2011

Wait Staff Member, Truck Loader

Various Employers In Wisconsin
06.2000 - 10.2008

Kitchen Staff Member, Receiving Clerk, Purchaser

Aurora Healthcare Sheboygan Memorial Medical Center
10.1981 - 06.2000

Certification For CFM - Materials Management in Healthcare

Lakeshore Technical College

State Certification As CFM - CDM

College of Western Idaho

High School Diploma -

South High School
Richard Dern