Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard DiGuglielmo

Woodlyn,PA

Summary

Dynamic Export Logistics Specialist with proven expertise in customs compliance and shipment tracking at BDP International. Adept at resolving complex shipping issues while ensuring timely delivery and customer satisfaction. Strong communicator and problem-solver, committed to optimizing supply chain operations and enhancing client relationships. Proficient in Meridian and Microsoft Office applications.

Overview

43
43
years of professional experience

Work History

Export Logistics Specialist

BDP International
11.2021 - Current
  • Set up and coordinate International Ocean Shipments for customers.
  • Prepared and processed all the required export documentation like Bills of Lading and all customs forms including IMO-Dangerous goods if the shipment requires.
  • Set up the pick up with a trucker to pick up goods at the warehouse and make sure the forms match the information I received and its dropped off at the carrier before the cut off.
  • Track and monitor the shipment and communicated that info to my customer.
  • Communicate with the carriers to ensure smooth shipments.
  • Inform my customer of any delays or issues.
  • Communicate with any third-party service providers.
  • Make sure everything is compliant with international shipping regulations and trade laws.
  • Resolve any issues in the shipping process.
  • Update all records in Meridian so any of my team members can look at my notes if needed.

Service Coordinator and Sales Associate

North American Machine Works
05.2019 - 11.2021
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Documented all new service requests for Safety Valves.
  • Wrote up all the info on valves that came in for preventative maintenance or that needed to be serviced.
  • Supervised and assigned valves to 13 service technicians that worked in the warehouse.
  • Wrote up estimates for service work on valves.
  • Ordered parts for safety valves being processed.
  • Arranged drop-off and pick-ups of safety valves.
  • Ordered new safety valves and parts for stock.
  • Billed customers for service work.

Life Science Specialist

Radiant Global Logistics
05.2016 - 05.2019
  • Set up and tracked all medical specimen pick-ups with drivers across the US.
  • Made sure that all pick up times were logged in.
  • Notified customers with any issues.
  • At the end of my shift I went over spreadsheet to make sure all pick-ups were completed, logged in and dropped off at labs on time and sent to morning shift supervisor.

RAVEN Admin and Sales Representative

Universal Atlantic Systems
05.2013 - 05.2016
  • Installed the RAVEN surveillance (CCTV) systems software on customers computers remotely (McDonalds, Taco Bell, Dairy Queen, etc.
  • Taught them how to use the system.
  • Answered any future questions or concerns the customer would have.
  • Transferred to the sales office and sold systems to potential clients.

Patient Care Technician

Doylestown Hospital
06.2011 - 05.2013
  • Provided direct support and assistance to patients.
  • Provided vital signs monitoring- measured and recorded temperature, pulse, blood pressure and respiration rate.
  • Performed ADL’s- assisted with activities of daily living (helping with tasks like bathing, dressing, eating and toileting).
  • Provided emotional support when needed.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Helped patients with mobility (Walking, transferring to and from beds, gurneys and wheelchairs).
  • Transferred patient for medical procedures (CAT scans, ultrasounds and x-rays).
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Made sure patients were always clean and comfortable.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action (CPR) to stabilize patients until further assistance arrived.
  • Supported wound care by skillfully changing dressings and monitoring for signs of infection or complications.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to LTAC patients in hospital facility.

Rehab Technician

Kindred Hospital
06.2008 - 06.2011
  • Assist Physical and Occupational therapist in patient therapy care.
  • Implementing treatment plans and scheduled therapy sessions with patients.
  • Assisted with exercises, stretches and activities of daily living.
  • Assist patients with transfers and the use of assistive devices (shoehorn, putting on socks with device, etc.
  • Prepared patients for their therapy sessions and set up the equipment.
  • Documented everything we did with patient and billed in system.
  • Educated patients and their families on at-home care strategies to promote continued improvement between sessions.
  • Provided encouragement and motivation to patients throughout their rehab program, celebrating milestones achieved and fostering a positive mindset for continued progress.
  • Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
  • Managed inventory of rehabilitation equipment and supplies, maintaining sufficient levels for daily operations while adhering to budget constraints.
  • Assisted therapists in conducting evaluations to assess patient needs and establish measurable goals for rehabilitation programs.
  • Maintained gym equipment and supplies.
  • Transported patients to and from therapy area (GYM) for treatment.
  • Supported therapists in monitoring patient performance during exercise routines.
  • Assisted in training new staff members.
  • Answered telephones and performed light clerical duties.
  • Maintained cleanliness and sanitation of gym.
  • Monitored patient progress and reported changes to physical therapist.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Documented each patient case with updates in computer system.

Team Leader of Major Accounts Enrollment

The American College
03.2005 - 06.2008
  • Enrolled students for finance courses offered at the college for CE credits.
  • Billed the proper accounts (Vanguard, etc.).
  • Answered any questions students would have on the courses they were required to take.
  • Supervised 6 employees on registrations they were conducting.

Office Administrator/Installer/Sales Associate

Art Lender Doors
10.2000 - 03.2005
  • Ran the office for father-in-law.
  • Ordered entry doors, garage doors and windows for residential and commercial customers
  • Wrote and sent estimates.
  • Billed customers.
  • Deposited checks at bank received from customers.
  • Paid bills received by suppliers.
  • Paid utility bills received.

Import and Export Coordinator/CSR

Priority Air Express
03.1996 - 10.2000
  • Set up pick-up and delivery of emergency medicines.
  • Booked medicines on the next flight with multiple airlines.
  • Occasionally booked myself on next flight and did drop off to client.
  • Answered customer telephone calls promptly.
  • Developed strong relationships with clients.
  • Gave estimates for services.

Computer/Laser Printer Operator

Reliance Insurance Company
11.1986 - 03.1996
  • Overlooked the computer system used by all employees.
  • Fixed any errors to make sure the system ran smoothly.
  • Printed out reports needed by departments for their daily work load.
  • Printed out insurance cards and DEC pages for customers.
  • Ran them thru the envelope and stamp machine for mail delivery.

Deans Clerk

University of Pennsylvania Law School
10.1982 - 11.1986
  • Utilized strong multitasking skills to manage multiple priorities and tasks for the Dean of the Law School, ensuring timely completion of each assignment.

Education

Phlebotomy Technician -

Neumann University
Aston Mills, PA
04-2014

Associate of Science - Computer Programming

DCCC
Media, PA
06-1986

Monsignor Bonner
Drexel Hill, PA
06-1985

Skills

  • Freight forwarding
  • Proficient with Meridian
  • Documentation skills
  • Problem-solving
  • Shipment tracking
  • Decision-making
  • Customer service
  • Punctual and dependable
  • Stress management
  • Scheduling coordination
  • Microsoft Office expertise
  • Communication

Timeline

Export Logistics Specialist

BDP International
11.2021 - Current

Service Coordinator and Sales Associate

North American Machine Works
05.2019 - 11.2021

Life Science Specialist

Radiant Global Logistics
05.2016 - 05.2019

RAVEN Admin and Sales Representative

Universal Atlantic Systems
05.2013 - 05.2016

Patient Care Technician

Doylestown Hospital
06.2011 - 05.2013

Rehab Technician

Kindred Hospital
06.2008 - 06.2011

Team Leader of Major Accounts Enrollment

The American College
03.2005 - 06.2008

Office Administrator/Installer/Sales Associate

Art Lender Doors
10.2000 - 03.2005

Import and Export Coordinator/CSR

Priority Air Express
03.1996 - 10.2000

Computer/Laser Printer Operator

Reliance Insurance Company
11.1986 - 03.1996

Deans Clerk

University of Pennsylvania Law School
10.1982 - 11.1986

Phlebotomy Technician -

Neumann University

Associate of Science - Computer Programming

DCCC

Monsignor Bonner

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Richard DiGuglielmo