Summary
Overview
Work History
Education
Skills
Timeline
Experience
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Richard Dimond

Scranton

Summary

Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.

Overview

17
17
years of professional experience

Work History

Merchandise Manager

Dick Sporting Goods
08.2022 - Current
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
  • Implemented customer feedback system to gather insights, leading to improved product offerings and customer satisfaction.
  • Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.

General Manager

Crunch Fitness
08.2019 - 09.2021
  • Directed safety operations and maintained clean work environment to adhere to company policy.
  • Coached and developed 2 internal candidates for promotion to general management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Hired, coached and mentored a team of 50+ gym representatives.
  • Trained over 50 employees on business principles, best practices, protocol and system usage.

President/CEO

Advanced Nutritional Supplements
07.2015 - 07.2020
  • Tracked and measured operational efficiency of business, to adjust and optimize use of available resources.
  • Established goals for business profit and growth, reflecting company's mission statement.
  • Led organization, established business direction and actualized operational plans to meet goals.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
  • Established and oversaw strategic business actions and streamlined operations.
  • Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks and other constraints.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Senior Store Manager

GNC
01.2009 - 07.2015
  • Established membership loyalty implementing rewards program to drive client retention.
  • Implemented effective customer service surveys to encourage feedback.
  • Drove sales to over $750,000 by successfully cultivating and developing relationships with customers and providing excellent customer retention.
  • Managed scheduling for employees to optimize productivity.
  • Supported community outreach initiatives by partnering with local organizations.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Trained, managed and motivated employees to promote professional skill development.

Education

High School Diploma -

Lebanon Christian Academy
Lebanon, PA

Skills

  • Cross-functional team leadership
  • Policy/program development
  • Performance improvements
  • Sales team development
  • Supervision and training
  • Customer relationship management
  • Client relations
  • Staff development
  • Customer retention
  • Excellent customer service
  • Great chemistry with my team
  • Schedule management
  • Recruiting and hiring
  • Safety protocol
  • Team training and development

Timeline

Merchandise Manager

Dick Sporting Goods
08.2022 - Current

General Manager

Crunch Fitness
08.2019 - 09.2021

President/CEO

Advanced Nutritional Supplements
07.2015 - 07.2020

Senior Store Manager

GNC
01.2009 - 07.2015

High School Diploma -

Lebanon Christian Academy

Experience

Held position of General Manager

Experienced in Operations and Merchandising

Extensive history in customer service and team building

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Richard Dimond