Richard Dinkel
Lewiston
Summary
Skilled care professional with over four years of experience in patient support and interdisciplinary team collaboration. Known for attention to detail and problem-solving abilities, consistently ensuring safety and comfort for clients while fostering strong relationships with families.
Overview
4
4
years of professional experience
Work History
PSS
Andwell
Lewiston
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted clients with daily living activities and personal care.
- Coordinated schedules for healthcare visits and client appointments.
- Educated families on care plans and medical equipment usage.
- Provided emotional support to clients and their families during challenges.
- Maintained a clean and safe environment for clients at all times.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Assisted with light housekeeping tasks as needed by clients who were unable to do so themselves.
- Facilitated transitions between different levels of care when necessary.
- Traveled between multiple homes throughout the day while maintaining timely arrival times.
- Assisted with activities of daily living such as dressing, bathing, transferring and ambulation.
CRMA/PSS
Senior Lifestyle
Auburn
10.2021 - 09.2025
- Coordinated resident care plans with interdisciplinary teams and family members.
- Assisted in training new staff on operational procedures and best practices.
- Developed and maintained strong relationships with residents and their families.
- Implemented quality assurance measures to enhance resident satisfaction and safety.
- Facilitated communication between residents, staff, and external service providers.
- Managed documentation for compliance with regulatory standards and policies.
- Identified potential risk exposure to develop corrective action plans.
- Performed regular rounds to ensure that residents were safe and comfortable.
- Monitored resident safety and well-being throughout the day.
Education
GED -
Lincoln Park
Michigan09-2019
Skills
- Care plan coordination
- Regulatory compliance
- Risk assessment
- Documentation management
- Customer service
- Team collaboration
Timeline
PSS
Andwell
09.2025 - Current
CRMA/PSS
Senior Lifestyle
10.2021 - 09.2025
GED -
Lincoln Park