Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Richard DiRocco

Richard DiRocco

Salem,MA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Department Supervisor

Lowes Home Improvment
08.2024 - 04.2025
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Field Supervisor

Salem Floor Covering
01.2020 - 06.2024
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Streamlined communication between departments, fostering collaboration and efficient problemsolving.
  • Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.

Union Carpet Installer

JC Floors Inc.
11.2015 - 09.2019
  • Enhanced customer satisfaction by providing high-quality carpet installation services.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
  • Laid or repaired tile to meet small-scale and large-scale project requirements.
  • Adhered to strict deadlines while maintaining high standards of quality control throughout each project phase.
  • Worked closely with other trade professionals on job sites, fostering teamwork and efficient coordination of tasks among different teams.

Sub-Contractor

Middlesex Carpet
05.2007 - 09.2010
  • Installed commercial flooring including carpet, vinyl, laminate, and hardwood.
  • Interpreted blueprints and work orders to ensure precise installations.
  • Communicated with clients and supervisors to meet deadlines.
  • Delivered high-quality work while maintaining a clean, safe job site.
  • Adapted to project changes and solved on-site issues efficiently.
  • Worked closely with general contractor on completion of punchlist tasks.

Estimator/Senior Project Manager

Mel Elfmans & Son Inc.
01.1997 - 03.2006
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Maintained schedules to meet key milestones at every project phase.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.

Education

Tourism And Hospitality

East Boston High School
East Boston, MA
06-1991

Skills

  • Customer service
  • Workplace safety
  • Problem-solving
  • Blueprint Reading
  • Inventory Management
  • Flooring Installation & Estimating
  • Communication skills
  • Leadership & Team Management
  • Time Management
  • Adaptability & Flexibility
  • Critical Thinking
  • Attention to Detail

Certification

  • 10-Hour OSHA Training, American Safety Council.

Timeline

Department Supervisor

Lowes Home Improvment
08.2024 - 04.2025

Field Supervisor

Salem Floor Covering
01.2020 - 06.2024

Union Carpet Installer

JC Floors Inc.
11.2015 - 09.2019

Sub-Contractor

Middlesex Carpet
05.2007 - 09.2010

Estimator/Senior Project Manager

Mel Elfmans & Son Inc.
01.1997 - 03.2006

Tourism And Hospitality

East Boston High School

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