Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard D. Lo Russo

Aliso Viejo,CA

Summary

Results-driven professional with a background in customer service, conflict resolution, and effective communication. Skilled at de-escalating tense situations, handling complaints with professionalism, and ensuring safety and compliance in high-pressure environments. Proven ability to remain calm under stress, adapt quickly, and build trust through integrity and strong interpersonal skills. Seeking to leverage problem-solving abilities and dedication to public service in a law enforcement career.

Overview

10
10
years of professional experience

Work History

Service Valet

CorePark
Laguna Beach, California
03.2016 - Current
  • Parked and retrieved vehicles efficiently for customers and staff.
  • Assisted customers with vehicle-related inquiries and provided exceptional service.
  • Coordinated with team members to optimize parking space and ensure smooth operations.
  • Reported any issues or damages in the parking area to management promptly.
  • Adapted quickly to changing schedules and high-pressure situations while on duty.
  • Validated customer information, such as name and phone number, to ensure accuracy in records.
  • Resolved complaints in an efficient manner while maintaining high standards of customer service.

Sales

Costco Corporation
Laguna Niguel, California
07.2015 - 06.2019
  • Delivered exceptional customer service, fostering a positive sales environment and achieving a 15% increase in membership upgrades.
  • Maintained in-depth knowledge of over 100 products in the electronics department, contributing to a top sales performance in ancillary insurance.
  • Recognized as Employee of the Year for consistently exceeding sales targets and earning praise from Executive Corporate Leadership.
  • Managed and trained a team of sales associates to meet or exceed sales goals.
  • Maintained detailed reports on sales activities, including daily sales data and customer feedback.
  • Distributed monthly sales reports to enable comparisons with team and individual sales goals.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.

Education

Communication -

Orange Coast College
Costa Mesa, California, USA
01-2015

Criminal Justice -

Saddleback College
Mission Viejo, California, USA
01-2010

High School Diploma -

Aliso Niguel High
Laguna Niguel
06-2009

Skills

  • Professional Sales and Marketing
  • Communication
  • Customer Service
  • Interpersonal skills
  • Interrogation techniques
  • Interviewing techniques
  • Investigative skills
  • Public safety
  • Radio communication
  • Incident reporting
  • Multitasking
  • Written communication

Languages

English
Native/ Bilingual
Indonesian
Full Professional
Spanish
Elementary
Korean
Elementary
Italian
Elementary

Timeline

Service Valet

CorePark
03.2016 - Current

Sales

Costco Corporation
07.2015 - 06.2019

Communication -

Orange Coast College

Criminal Justice -

Saddleback College

High School Diploma -

Aliso Niguel High

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