Richard Doron
MEDFORD,US
Summary
Customer Success Manager with 9+ years of experience in client relationship management and strategic planning. Demonstrates expertise in leading cross-functional teams and driving revenue growth through innovative solutions and comprehensive marketing strategies. Proficient in leveraging tools like Salesforce and Tableau to enhance client satisfaction and streamline operations, while fostering strong partnerships across departments.
Overview
8
8
years of professional experience
Work History
OWNER
Urban Homestead Quilts LLC
02.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
ACCOUNT EXECUTIVE
Curb Taxi Media
05.2023 - 12.2023
- Secured marketing partnerships, boosting client engagement and revenue growth.
- Achieved revenue targets by providing strategic client consultations.
- Analyzed data to optimize campaigns, enhancing efficiency and scalability.
- Built client relationships, positioning Curb Media as a top advertising choice.
- Led accurate revenue forecasting, maintaining a reliable revenue pipeline.
- Built and nurtured client relationships across organizational levels while coordinating with internal teams to ensure seamless
campaign execution. - Facilitated client success by maintaining open lines of communication and addressing concerns promptly, fostering long-lasting business relationships.
- Demonstrated products, responded to questions, redirected concerns, and overcame objections to close sales.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
CLIENT SUCCESS MANAGER
Mesmerize LLC
01.2022 - 05.2023
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Foster customer loyalty by addressing inquiries and issues effectively
- Analyzed data to optimize campaigns, enhancing efficiency and scalability
- Built and nurtured client relationships across organizational levels while coordinating with internal teams to ensure seamless campaign execution
- Led cross-functional teams for HCM and Pharma campaigns, enhancing client satisfaction
- Managed client issues, ensuring timely campaign delivery and improved relationships
- Collaborated with sales to renew contracts, retaining key clients and boosting revenue
- Coordinated with data teams for precise pre-sale support, optimizing proposal processes
- Led team of 4 sales representatives while managing multiple accounts, fostering client retention and facilitating seamless contract renewals
- Implemented systematic campaign monitoring through weekly status reviews, ensuring delivery excellence and swift issue resolution
- Cultivated strong partnerships across departments to enhance campaign performance, while developing comprehensive post- campaign analytics reports
- Spearheaded strategic client relationship initiatives, driving account retention while mentoring sales team to exceed performance targets
SALES COORDINATOR
Travel Plaza Media
02.2019 - 03.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assisted in the creation of sales presentations tailored specifically to individual client needs, showcasing the unique benefits of our products or services effectively.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Coordinated with other departments to provide smooth execution of sales initiatives.
ACCOUNT EXECUTIVE
Entercom, Sports
10.2016 - 10.2018
- Engaged Fortune 500 clients, secured $200,000 in new radio ad revenue, fostering executive relations.
- Built lasting partnerships with top regional firms in diverse sectors, enhancing client retention.
- Coordinated ad placements with clients and teams, optimizing delivery across radio and digital channels.
- Analyzed market trends to develop targeted advertising solutions across multiple sectors, including legal, transportation, and healthcare, driving sustained client retention
- Orchestrated cross-functional initiatives between production teams and media planners to optimize ad placement strategies and enhance campaign effectiveness
- Transformed client relationships into strategic partnerships through consultative selling approaches and customized
advertising solutions
Education
BACHELOR OF ARTS (B.A - TELECOMMUNICATIONS
The Pennsylvania State University
State College, PA05.2015
Skills
- Client Relationship Management
- Small business operations
- Relationship building
- Customer relations
- Client service
- Operations management
- Inter-department collaboration
- Customer retention
- Customer advocacy
- CRM software
- Cross-functional coordination
- Customer onboarding
- Teamwork
Timeline
OWNER
Urban Homestead Quilts LLC
02.2024 - Current
ACCOUNT EXECUTIVE
Curb Taxi Media
05.2023 - 12.2023
CLIENT SUCCESS MANAGER
Mesmerize LLC
01.2022 - 05.2023
SALES COORDINATOR
Travel Plaza Media
02.2019 - 03.2020
ACCOUNT EXECUTIVE
Entercom, Sports
10.2016 - 10.2018
BACHELOR OF ARTS (B.A - TELECOMMUNICATIONS
The Pennsylvania State University
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