Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Affiliations
Certification
References
Timeline
Generic

RICHARD DORTA

Prince George,VA

Summary

Dedicated Recreation Assistant with proven customer service success. Enhanced recreational opportunities to support community needs. Promoted safe environment for staff and participants while maintaining responsible operations of programs. Demonstrated teamwork, objectivity, positive attitude and high energy.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Five Below
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided customer service on multiple platforms such as telephone, social media messaging, and interpersonal sales.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the assisted checkout registers, placing online orders, and improving overall user experience.
  • Technical Knowledge in electronic sales for the consumer
  • Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
  • Monitored store fitness section for accessibility and cleanliness.
  • Maintain a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues immediately.

Education

High School Diploma -

Prince George High School
Prince George, VA
06.2025

Skills

  • As the Team Captain, I was in charge of team warm up activities
  • Knowledgeable in use and cleanliness of Nautilus gym equipment
  • Safe use of cleaning chemicals
  • Sanitation and disinfection
  • Trash disposal and recycling management
  • Dusting, sweeping and vacuuming
  • Observation and situational awareness
  • Active listening and clear communication

Accomplishments

Team Captain Award for the Fort Gregg Adams Football team (age 15)

Languages

Spanish
Native or Bilingual

Software

Knowledgable in Microsoft Office, Google Slides, Google Docs, and Google Sheets

Affiliations

  • Physical Fitness, Auto body Repair, Cooking, and Hiking

Certification

OSHA 10 hour General Industry Safety and Health certified


Received CPR Training (2021)

References

References available upon request.

Timeline

Customer Service Representative

Five Below
03.2023 - Current

High School Diploma -

Prince George High School

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RICHARD DORTA