Richard Dufay
Milwaukee,Wi
Summary
Dedicated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Shop professional familiar with leading teams, operating equipment and managing materials to support shop and field operations. Committed to high performance and safely completing all tasks.
Overview
11
11
years of professional experience
Work History
Garage Manager
Milwaukee County Transit System (MCTS)
2022.03 - Current
- Provides direct management of all shifts at each garage
- Ensures compliance to Company and Department procedures and policies and Federal Motor Carrier Safety Regulations
- Plans and prioritizes work assignments; ensures all work is schedules and completed in a timely manner
- Manages, assesses and controls inventory
- Oversees maintenance of the Garage Facility, prioritizes tasks and repair of equipment
- Manages budget and assigns overtime as needed
- Monitors employee attendance and resolves employee conflicts
- Reviews and monitors daily reports and Monthly Maintenance Report
- Creates communication lines between Garage and internal departments and external vendors
- Performs accident investigations and enters reporting data
- Demonstrated knowledge of Federal and State Department of Transportation rules and regulations.
Relief Garage Manager / Q.C. Inspector
Milwaukee County Transit System (MCTS)
2021.06 - 2022.03
- Oversee all maintenance aspects of Garage Facility and Employees
- Fill in for Managers and supervisors as needed
- Monitor all maintenance related items for fleet of 335 buses For FDL and KK Garages
- Perform Quality Control Inspections on mechanic repairs
- Provide direct management of all shifts at each garage
- Ensure compliance to Company, Department, Union, and Federal Motor Carrier Safety Regulations
- Procedures and policies
- Assign road calls
- Manage, assess, and control inventory
- Assign overtime as needed
- Monitor employee attendance and resolves employee conflicts
- Review and monitor daily reports and Monthly Maintenance Reports.
Garage Supervisor
Milwaukee County Transit System (MCTS)
2017.07 - 2021.06
- Supervise all aspects of garage mechanics, clerks, and cleaner jobs
- Assist mechanics and other employees as needed
- Assign daily work to mechanics
- Follow union and company policies and procedures to effectively and fairly complete all job assignments given for each day
- Inspect Quality of workmanship on buses after completion of work
- Dispatch Mechanics for bus changes and disabled buses
- Create and email accident reports for upper management
- Look up, order, and pull parts for bus repairs
- Review completed bus inspections to ensure all proper documentation has been reported
- Perform annual DOT inspections and certifications
- Verify garage/shop and employees are OSHA complaint
- Perform employee evaluations, write ups, and give out disciplinary actions as necessary.
Assistant Service Manager/Service Department Dispatcher
Heiser Ford Lincoln
2017.01 - 2017.07
- Dispatched 150-200 Repair orders and work assignments per day to technicians as well as dispatching shuttle driver to customers for pickup or delivery
- Supervise shop technicians and Assist with Advisor supervision
- Schedule vehicle drop off and pick-up customer and dealership vehicles to outside vendors
- Make appointments for customer vehicles
- Assist Service Advisors with incoming phone calls and creating repair orders
- Open and close all internal repair orders including Pre-Delivery Inspections and used vehicle inventory
- Fill in for Service Advisors as needed
- Assist mechanics with repairs as needed.
Service Consultant
Mercedes-Benz of Elm brook
2016.07 - 2017.01
- Make and receive client phone calls
- Open, close, and modify customer repair orders
- Sell additional services based on dealership and manufacture standards
- Proactively keep customers informed on status of vehicle
- Open and close internal used car repair orders
- Report findings to used car manager on behalf of the technician for repairs
- Perform follow-up emails and phone calls to clients to ensure satisfaction of service and educate on manufacture surveys
- Create, track, and close loaner vehicle agreements.
Field Service Supervisor / Dispatcher
Fabick CAT
2015.10 - 2016.07
- Receive incoming phone calls for machine service
- Create, close and invoice customer work orders
- Dispatch Field Service Technicians to jobsite
- Create purchase orders needed for on job purchases
- Schedule and determinate appropriate times for machines to have service performed
- Create estimates for needed work
- Track and schedule maintenance on field service trucks
- Look up, order, and pull parts for machine repairs
- Perform employee evaluations
- Resolve employee conflicts.
Service Manager
Don Jacobs Toyota
2013.02 - 2015.10
- Responsible for overseeing day to day operations of service department
- Train, Supervise, and assist 4 Automotive Service Advisors
- Supervise train and assist 10 technicians, 6 lot attendants, and 3 Express Lube Technicians
- Create and maintain Service Department employee schedule
- Dispatch work to technicians
- Keep up on warranty policy and procedures and train service employees on those policies
- Prevent, handle, and resolve customer problems and concerns
- Perform employee evaluations, write ups, and disciplinary actions.
Service Department Dispatcher/Shop Foreman
Don Jacobs Toyota
2013.02 - 2015.10
- Dispatch service department Repair orders to technicians
- Supervise shop technicians
- Schedule vehicle drop off and pick-up customer and dealership vehicles to outside vendors
- Make appointments for customer vehicles
- Assist Service Advisors with incoming phone calls and creating repair orders
- Open and close all internal repair orders including Pre-Delivery Inspections
- Operate Forklift for frames and freight.
Service Advisor
Don Jacobs Toyota
2013.02 - 2015.10
- Maintain High CSI rating by resolving customer complaints as per dealership policy
- Make and received phone calls to customers to inform them on vehicle status, upsell additional work, schedule appointments, handle customer concerns and answer questions about vehicle or dealership
- Act as second shift, centrally dispatcher and dispatched repair orders to technicians
- Opened and closed customer repair orders
- Act as warranty assistant to make repair order warranty corrections
- Contact and negotiate with insurance, aftermarket and manufacturer warranty companies for vehicle repairs or damage
- Prepare and gather estimates for customer vehicle repairs
- Created new op-code system, maintenance schedule and menu pricing.
Education
Some College (No Degree) -
University of Wisconsin-Milwaukee, St Francis High School
Milwaukee, WISkills
Quality Control
Training and mentoring
Staff Management
Schedule Management
Inventory Tracking and Management
Electrical Troubleshooting
Machine Operation
Timeline
Garage Manager
Milwaukee County Transit System (MCTS)
2022.03 - Current
Relief Garage Manager / Q.C. Inspector
Milwaukee County Transit System (MCTS)
2021.06 - 2022.03
Garage Supervisor
Milwaukee County Transit System (MCTS)
2017.07 - 2021.06
Assistant Service Manager/Service Department Dispatcher
Heiser Ford Lincoln
2017.01 - 2017.07
Service Consultant
Mercedes-Benz of Elm brook
2016.07 - 2017.01
Field Service Supervisor / Dispatcher
Fabick CAT
2015.10 - 2016.07
Service Department Dispatcher/Shop Foreman
Don Jacobs Toyota
2013.02 - 2015.10
Service Advisor
Don Jacobs Toyota
2013.02 - 2015.10
Service Manager
Don Jacobs Toyota
2013.02 - 2015.10
Some College (No Degree) -
University of Wisconsin-Milwaukee, St Francis High School
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