RICHARD DUNLAP
Pasadena
Summary
To acquire a position which allows me to effectively exercise my supervisory, customer service and sales abilities
Driven Marketing Associate with strong background in customer service/sales and executing marketing strategies. Possess strong skills in strategic planning, project coordination, and team leadership. Previous roles have resulted in significant increases in customer engagement.
Overview
16
16
years of professional experience
Work History
Marketing Associate
EPM Leasing
Pasadena
08.2017 - Current
- Developed marketing materials to promote leasing services and enhance brand visibility.
- Assisted in organizing promotional events to attract potential clients and partners
- Worked with on site manager to coordinate leasing specials
Sales/Appointment Setter
Equisolar
Encino
01.2017 - Current
- Providing outstanding customer service.
- Responsible for sales to the private sector via incoming and outgoing calls
- Maintaining customer records/orders on-line
- Verification of all sales and appointments for entire Sales staff
Customer Service/Sales- Call Center
Ace Industrial Tools
Burbank
01.2015 - 01.2016
- Providing outstanding customer service.
- Responsible for inside sales to both the private sector and business to business via incoming and outgoing calls
- Maintaining customer records/orders on-line
- General knowledge of over 1500 tools
- Ability to respond to a multitude of customer inquiries, including resolution of complaints
Customer Service/Sales-Call Center
Student Loan Relief
Los Angeles
01.2014 - 01.2015
- Providing outstanding customer service.
- Rectifying customer complaints issues before Sr. Management was required to existing customers
- Providing the best possible customer service experience through customer resolution and sales
- Member of the 10K sales club to maintain a high sales track record through promoting new products
- Demonstrates a willingness to help and a passion for our product to all customer
Customer Service/Collections- Call Center
Beach Bodies
Los Angeles
01.2010 - 01.2012
- Providing outstanding customer service.
- Providing best possible customer service experience at all times
- Providing accurate information to enhance sales
- Take incoming calls and transition into a sales opportunity
Education
Bachelor of Arts -
University of Akron
Akron, OHSkills
- Marketing strategy
- Customer relationship management
- Brand management
- Market research
- Event planning
- Team collaboration
- Problem solving
- Effective communication
- Adaptability
- Community engagement
- Product marketing
- Sales expertise
- Client collaboration
- Teamwork
Timeline
Marketing Associate
EPM Leasing
08.2017 - Current
Sales/Appointment Setter
Equisolar
01.2017 - Current
Customer Service/Sales- Call Center
Ace Industrial Tools
01.2015 - 01.2016
Customer Service/Sales-Call Center
Student Loan Relief
01.2014 - 01.2015
Customer Service/Collections- Call Center
Beach Bodies
01.2010 - 01.2012
Bachelor of Arts -
University of Akron