Richard Duong

Torrance,CA

Summary

A result-driven and strategic sales professional with a proven track record of success in the customer service industry. Expertise in driving sales performance across multi-location operations, leading teams across many locations to achieve and exceed sales targets. Adept at developing and implementing customer service strategies that drive significant revenue growth, optimize recurring EFT, and enhance customer retention. A motivational leader committed to fostering high-performance team dynamics and promoting a culture of excellence.

Overview

years of professional experience

Certification

Work History

Personal Trainer

Crunch Fitness Gym

Long Beach, CA

10.2025 - Current

Built strong client relationships through trust-based communication, resulting in repeat business and long-term client retention
Recommended services and products based on client needs, increasing overall sales
Demonstrated strong communication skills by clearly explaining services, setting expectations, and ensuring client satisfaction
Upsold services, supplements by understanding client goals and making thoughtful recommendations

Above Wing (Ticket/Gate Agent) Below Wing (Ramp Agent)

Delta Airline

Los Angeles, CA

05.2017 - 10.2025

Delivered high-volume customer interactions in a fast-paced environment, consistently maintaining professionalism while resolving concerns and influencing positive outcomes
Handled ticketing transactions, payments, and sensitive customer information with accuracy and discretion
Resolved passenger inquiries and issues promptly, enhancing overall satisfaction and loyalty.
Built rapport quickly with diverse customers, strengthening brand trust and repeat engagement

Server

Buffalo Wild Wings

Tukwila, WA

10.2015 - 05.2017

Managed multiple orders simultaneously while maintaining accuracy and attention while delivering adequate, attentive service
Generated revenue through suggestive selling, promotions, and upselling menu items in a high-volume, fast-paced environment
Demonstrated strong time management and adaptability by supporting multiple operational roles during peak business hours
Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.

Education

High School diploma -

Career Link High School

Seattle, WA

06.2016

Skills

Sales and Operation Leadership: Strategic sales leadership, Multi-location operations, Revenue Growth & EFT Optimization, Up-Sales Growth Strategy
Coachable Attitude & Professional Development: Open to mentorship and feedback, consistently applying training to improve sales execution, communication, and results in performance-driven environments

POS Systems & Payment Handling: Skilled in POS systems, precise order entry, secure payment handling, and maintaining accuracy and professionalism in high-volume service environments